Key Account Manager

What we do
Refrigerated Containers (Reefers):

We offer portable cold storage solutions, maintaining temperatures from -25°C to +25°C for industries like pharmaceuticals, food, and floriculture.

Warehousing

Our facilities in Kolkata and Bhubaneswar provide secure storage with modern features like mobile pallet racking, advanced WMS software, and temperature control systems.

Dry Containers

Our durable dry containers provide secure and weather-resistant storage or transport solutions for non-temperature-sensitive goods across various industries.

ISO Tanks

Safe and efficient transport and storage solutions for chemicals and other specialized goods.

Transportation Services

Reliable and timely delivery of goods, ensuring your supply chain operates smoothly

Key Account Manager

Position Title: Key Account Manager

Location: Mumbai | Company: Crystal Group

CTC: 08 to 10 lacs

Preference: Cold Chain Industry background

Job Overview:

Crystal Logistics is seeking an experienced Key Account Manager to oversee and grow our

relationships within the Pharma and Frozen Food industries. This role requires a deep

understanding of the cold chain industry and a strong track record in account management.

The Key Account Manager will play a critical role in developing and implementing strategies

to meet and exceed revenue targets while providing excellent customer service to our key

clients.

Key Responsibilities:

• End-to-End Customer Solutions: Ensure complete responsibility for providing end-to-end solutions to meet customer satisfaction, addressing operational issues, resolving problems, ensuring timely receipt of payments, and driving revenue growth.
• Account Management: Manage and nurture key accounts in the Pharma and Frozen Food sectors, building strong, lasting relationships with clients.
• Business Development: Identify new opportunities for business growth and work to expand our presence in these industries.
• Strategic Planning: Develop and execute strategic plans to meet revenue targets and business objectives.
• Customer-Centric Solutions: Collaborate with clients to understand their needs and offer tailored reefer container solutions that align with their business goals.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure smooth delivery of services and products.
• Contract Negotiation: Negotiate terms, pricing, and contracts with key accounts to secure deals and foster long-term partnerships.
• Performance Monitoring: Track and analyze key performance indicators to ensure customer satisfaction and account retention.

Requirements

• Experience: Proven track record in account management, ideally within the cold chain industry, with a focus on Pharma and Frozen Food.
• Industry Connections: Established relationships with key decision-makers in Pharma and Frozen Food companies, including Engineering, Purchase, Warehousing, Plant Management, and Supply Chain.
• Communication Skills: Exceptional communication, negotiation, and relationship-building skills.
• Technical Knowledge: Understanding of cold chain products and services, including air, sea, road, and storage solutions.
• Results-Oriented: Ability to thrive in a fast-paced, target-driven environment.
• Education: Bachelor's degree, MBA, or equivalent experience in a related field.

Why Join Crystal Group?

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• The chance to make a significant impact in a growing company.

How to Apply

If you're interested in this position, please submit your resume and a cover letter detailing

your relevant experience and why you'd be a great fit for Crystal Group. We look forward to

hearing from you

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