Client Servicing Director
2 days ago
Opportunity in the Digital Marketing & Agency Services sector — serving B2B and B2C clients with integrated performance marketing, brand campaigns, and full-funnel digital experiences. The role sits at the intersection of client leadership, strategy, revenue responsibility, and cross-functional delivery across creative, media, analytics, and tech teams.
Mindtel is expanding its India leadership team and is hiring an experienced Director-level client leader to own strategic relationships, revenue growth, and high-impact campaign outcomes for a portfolio of marquee accounts. This is an on-site role based in India.
Role & Responsibilities- Lead and grow a portfolio of strategic accounts—define client success plans, set commercial objectives, and own revenue & retention outcomes.
- Translate client business goals into integrated digital strategies across performance, brand, content, and analytics; drive measurable ROI.
- Own P&L for assigned accounts: pricing, forecasting, margin protection, and monthly/quarterly financial reporting.
- Drive new business and expansion opportunities—lead pitches, craft proposals, and negotiate commercial terms with senior client stakeholders.
- Coordinate cross-functional delivery—ensure high-quality outputs, on-time delivery, and continuous optimization with creative, media, analytics, and tech teams.
- Act as senior escalation point: manage stakeholder expectations, provide proactive counsel, and implement governance to reduce churn.
Must-Have
- Client relationship management
- Account management
- P&L management
- New business development
- Campaign strategy
- Media planning
Preferred
- Salesforce
- Google Analytics
- Google Ads
- Display & Programmatic
- HubSpot CRM
- High-impact role with clear revenue ownership and visibility to senior leadership.
- Collaborative, metrics-driven agency culture focused on professional growth and cross-discipline mentorship.
- Opportunity to work on national and global brand accounts with modern martech and analytics stacks.
Location: On-site — India. If you are a strategic, commercially-minded client leader with a strong track record in digital agency delivery and growth, apply to join Mindtel's leadership team and help shape client success at scale.
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