Client Servicing
1 day ago
Role & responsibilities
Location: Rajouri Garden, New Delhi
Type: Full-Time | On-Site
Welcome to Charlotte Cake Atelier where art meets flavour Born in a home kitchen and grown into a boutique dessert brand, we create handcrafted cakes and confections that bring joy to every celebration. Were now looking for a Client Servicing & Administrative Executive to be the heart of our daily operations—helping us manage clients, coordinate orders, and keep things running smoothly behind the scenes.
What You'll Do:
- Be the first point of contact for all client inquiries (via WhatsApp, Instagram, Phone, or Email) through chat and calls.
- Take and manage custom cake/dessert orders, ensuring all details are captured clearly.
- Coordinate order timelines and pickups/deliveries with the kitchen and logistics teams.
- Maintain customer records on Google Sheets, create invoices on Zoho, and ensure timely follow-ups.
- Bonus if you can manage Shopify Website & Instagram account.
Preferred candidate profile
Who You Are:
- Friendly, organised, and people-loving—you genuinely enjoy helping others.
- Great at multitasking and keeping calm under pressure.
- Comfortable using WhatsApp, Google Sheets, Email, and basic digital tools.
- Strong communication skills in English (spoken and written); Hindi is a plus.
- Prior experience in client servicing, reception, or admin roles is preferred.
- Bonus: You have an interest in baking, design, or boutique food brands.
What We Offer:
- A warm, creative, and supportive work environment
- Employee discounts on our sweet treats
- Room to grow as the brand expands
Work Schedule:
- 6 days a week | 9 AM – 6 PM
- Weekly off eligible between Mon-Thurs
How to Apply:
Send your CV and a short note about why you'd be a great fit for Charlotte Cake Atelier to
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