Application Manager, Salesforce Service Cloud

9 hours ago

Bengaluru, Karnataka, India Meta Full time ₹ 1,50,000 - ₹ 28,00,000 per year
Meta's Care team is at the heart of Meta's mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations to run core business requires unconventional thinking and lightning-fast, real-time solutions.

We are seeking an Application Manager to own and maintain the Salesforce platform, being part of the Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.

Responsibilities
Capture business requirements and translate into end-to-end solution design and architecture, leveraging 3P enterprise tooling to drive strategic business objectives Collaborate with business stakeholders to integrate 3P solutions into the product strategy. Identify investments and develop roadmaps to support business objectives and architectural vision Understands the context of the supported product and product portfolio within the organization and its competitive landscape and 3P application domains Monitor and improve application health through system upgrades, patches, modernization, End of Life, establish clear production support processes to address bugs, enhancements, performance, and availability issues Identify gaps, define and implement policies, controls, and governance processes to ensure compliance with applicable regulatory requirements

Qualifications
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 5+ years of experience implementing Salesforce Applications Demonstrated experience of crafting and owning the 2–3 year product roadmap and vision 3+ years of experience integrating systems with third-party service vendors Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions Demonstrated experience working in a fast-paced deadline-focused environment Demonstrated success in challenging the status quo and driving impact across stakeholders Understands the context of the supported product and product portfolio within the organization and its competitive landscape Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning Experience in handling business and leadership communication with internal and external stakeholders and users 8+ years of experience implementing or building solutions with enterprise software Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist Demonstrated experience with lightning component development and Apex code Experience in managing large initiatives and multi-tenant Salesforce orgs

  • Senior Success Guide, Service Cloud

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce service cloud

    1 week ago

    Bengaluru, Karnataka, India NAZZTEC Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title:Software Development Lead – Salesforce Service CloudLocation:BengaluruExperience Required:Minimum 5 years in Salesforce Service CloudEducation:15 years of full-time educationJob Summary:We are looking for a highly skilledSoftware Development Leadwith expertise inSalesforce Service CloudandSalesforce Lightning Web Components (LWC). In this role,...

  • Salesforce Service Cloud Developer

    3 days ago

    Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking a skilled Salesforce Service Cloud Developer to join our dynamic IT team at BLR-Anchor-ITPL-SEZ. This role involves designing, developing, and optimizing Salesforce Service Cloud solutions to enhance customer service operations and ensure seamless integration with other enterprise systems.________________________________________ Key...

  • Salesforce Service Cloud

    2 days ago

    Bengaluru, Karnataka, India Randstad Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Role: Salesforce Service CloudLocation: Pan IndiaExperience:-4-8yearsJob Description:As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product lifecycle. Your day will involve collaborating with team members, applying your...

  • Salesforce Financial Services Cloud

    2 weeks ago

    Bengaluru, Karnataka, India Unicorn Workforce Full time

    Job Title: Salesforce Financial Services Cloud (FSC) Consultant / SpecialistExperience Required: 6+ YearsLocation: RemoteNotice Period: Immediate Joiners OnlyAbout the RoleWe are looking for an experienced Salesforce FSC Consultant with at least 6 years of Salesforce expertise and proven experience in implementing Financial Services Cloud solutions. The role...

  • Salesforce Service Cloud Developer

    2 weeks ago

    Bengaluru, Karnataka, India Seven Consultancy Full time

    JOB DETAILS 1 Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support Business Campaigns work flexibly to accomplish this.2 Develop in the Salesforce Lightning Platform.3 Mentor others in the Platform and its Development environment.4 Assist in the development and maintenance of Service Cloud/Marketing Cloud...

  • Salesforce Cloud Developer

    2 weeks ago

    Bengaluru, Karnataka, India Axiom Global Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Work Mode: HybridJob Location: BengaluruJob Description:We are seeking a highly skilled Salesforce Cloud Developer to join our dynamic team in Bangalore. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions, ensuring high performance and scalability.Key Responsibilities:Design, develop, test, and deploy...

  • Senior Salesforce Application Architect

    2 weeks ago

    Bengaluru, Karnataka, India beBeeDeveloper Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Key Position:A top-tier Salesforce Developer is sought to spearhead the creation of cutting-edge solutions.This senior role involves crafting, implementing, and maintaining scalable Salesforce applications that drive business growth.Technical Proficiency:Application Development: Utilize Apex, Lightning Web Components (LWC), and the Lightning Framework to...

  • Salesforce Service Cloud Senior Developer

    2 weeks ago

    Bengaluru, Karnataka, India Seven Consultancy Full time

    JOB DETAILS 1 Develop solutions, primarily in Salesforce.com using either Lightning Component Development or Classic UI2 Provide expertise in Financial Services Cloud, Sales Cloud, Service Cloud, Apex Classes/Triggers, Visualforce Pages, Salesforce Workflow, SOQL, SOSL and Force.com API3 Configure and schedule periodic data synchronization (using 3rd party...

  • Professional Services Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...