
Salesforce Service Cloud Developer
3 days ago
We are seeking a skilled Salesforce Service Cloud Developer to join our dynamic IT team at BLR-Anchor-ITPL-SEZ. This role involves designing, developing, and optimizing Salesforce Service Cloud solutions to enhance customer service operations and ensure seamless integration with other enterprise systems.
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Key Responsibilities
• Custom Development: Design and implement custom solutions using Apex, Lightning Web Components (LWC), and Visualforce to meet business requirements.
• Service Cloud Configuration: Configure and customize Service Cloud features, including Case Management, Knowledge Base, Service Console, and Omni-Channel Routing.
• Integration: Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and ETL tools to ensure seamless data flow.
• Automation: Develop and maintain automation processes using Process Builder, Flow, and Workflow Rules to enhance service operations.
• Performance Optimization: Monitor and optimize the performance of Salesforce applications to ensure high availability and reliability.
• Collaboration: Work closely with cross-functional teams to gather requirements and translate them into technical solutions.
• Documentation: Create and maintain detailed technical documentation for Salesforce configurations and customizations.
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Qualifications & Skills
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years of experience as a Salesforce Developer, with at least 3 years focused on Service Cloud projects.
• Technical Skills: Proficiency in Apex, Visualforce, SOQL/SOSL, Lightning Web Components (LWC), and other Salesforce development tools.
• Certifications: Salesforce Platform Developer I or II, Service Cloud Consultant, or equivalent certifications are highly desirable.
• Integration Expertise: Experience integrating Salesforce with external systems using REST/SOAP APIs and middleware tools.
• Automation Tools: Hands-on experience with Process Builder, Flow, and Workflow Rules.
• Problem-Solving: Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
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Preferred Qualifications
• Advanced Certifications: Salesforce Platform Developer II, Service Cloud Consultant.
• Experience: Experience with Salesforce Field Service implementation.
• Tools: Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI/CD pipelines.
• Methodologies: Knowledge of agile development methodologies.
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