Senior - Salesforce Service Cloud

2 weeks ago

Bengaluru, Karnataka, India Fossil Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Salesforce Service Cloud Developer

Fossil Group

Location: Bengaluru

Department: Customer Technology

Reports To: CRM & Salesforce Technical Lead

Overview:

Fossil Group is seeking a highly skilled and experienced Senior Salesforce Service Cloud

Developer to join our dynamic team. This individual will play a key role in delivering world-class

customer experiences by leveraging Salesforce Service Cloud to power Fossil's global customer

service operations. You'll be part of a collaborative team driving technical excellence and

innovation across our CRM platforms.

Key Responsibilities:

Lead the design, development, and deployment of scalable Service Cloud solutions

supporting customer service and engagement across Fossils global brands.

Customize and extend Salesforce using Apex, Lightning Web Components,

Visualforce, and SOQL.

Implement and optimize key Service Cloud features, including:

Case Management

Service Console

Knowledge Articles

Omni-Channel Routing

Entitlements and Milestones

Macros, Quick Actions, and Email-to-Case

Develop and manage integrations with external systems using Salesforce APIs

(REST/SOAP).

Collaborate with business stakeholders to translate functional requirements into

technical solutions that align with Fossils brand values and customer-centric approach.

Establish best practices for code quality, performance, and maintainability.

Mentor junior developers and contribute to the continuous improvement of our

Salesforce development lifecycle using CI/CD tools like Gearset or Copado.

Ensure data security and compliance with Salesforce governance standards.

Qualifications:

5+ years of experience in Salesforce development with 3+ years in Service Cloud

Proven expertise with:

Apex (Triggers, Batch, Schedulers)

Lightning Web Components (LWC) & Aura

Visualforce and SOQL/SOSL

Omni-Channel, Service Console, Knowledge Base, Entitlements

Experience integrating Salesforce with external platforms (REST, SOAP APIs)

Strong understanding of Salesforce security and sharing models

Proficiency with Agile/Scrum methodologies

Familiarity with Fossil Groups digital ecosystem (or similar omnichannel retail

environments) is a plus

Preferred Certifications:

Salesforce Platform Developer I & II

Service Cloud Consultant

Salesforce Administrator (Advanced Admin a plus)

Certified Technical Architect (CTA) is a bonus.

Education:

Bachelor's degree in Computer Science, Information Systems, or related field (or

equivalent practical experience)

  • Senior Success Guide, Service Cloud

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Technical Architect- Data cloud( Exp Mandatory)

    1 week ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce Service Cloud

    1 week ago

    Bengaluru, Karnataka, India Acute Informatics Pvt. Ltd Full time ₹ 13,62,000 - ₹ 26,64,462 per year

     Bachelor's Degree preferred, or equivalent combination of education, training, and experience. 5-8 years of experience working on the Salesforce platform. Must be experienced in ServiceCloud along with Omni Channel. Good to have – Data Cloud /Experience Cloud applications. 5-8 years of hands-on experience in Apex Programming, SOQL, SOSL, and...

  • Salesforce Service cloud

    6 days ago

    Bengaluru, Karnataka, India Randstad Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Role: Salesforce Service cloudLocation: BangaloreExperience:-4-6yearsAs a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product lifecycle. Your day will involve collaborating with team members, applying your expertise in various...

  • Salesforce Financial Services Cloud

    9 hours ago

    Bengaluru, Karnataka, India InterviewPanel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesAct as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.Design scalable solutions for customer onboarding, relationship management, and...

  • Salesforce Service Cloud Tester

    1 week ago

    Bengaluru, Karnataka, India Qualitest Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Date: 28 Oct 2025Company: Qualitest GroupCountry/Region: INJob Summary: QA Engineers (Salesforce Service Cloud Project) Client: Salesforce Team: Service Cloud Quality Engineering Engagement Type: Short-term surge support (approx. 6 months) Timeline: Start by late November to support pre-holiday release Location: Bangalore, India Role Overview Support...

  • Senior Technical Architect

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • PMTS – Field Service Mobile

    2 weeks ago

    Bengaluru, Karnataka, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...