Telesales Executive

16 hours ago

Surat, Gujarat, India Just Skin And Hair Clinic Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Company Overview

Just Skin And Hair Clinic, founded by Dr. Jagdish Sakhiya, is committed to providing high-quality skincare treatments in small and medium towns. Managed by Sakhiya Skin Clinic, India's No. 1 Skin Clinic, we strive for excellence in skin and hair care, offering top-notch treatments at affordable prices. Based in Surat, our mission is to address skin concerns and improve access to quality care in smaller communities.

Job Overview

We are seeking a Mid-Level Telesales Executive for our Surat location. This full-time role requires engaging with potential customers to promote our skincare treatments, leveraging CRM software and strong communication skills. The ideal candidate will possess experience in sales and a proven ability to generate leads and build customer relationships effectively.

Qualifications and Skills

  • Proficiency in CRM Software (Mandatory skill), enabling efficient management of customer interactions and data.
  • Strong Communication Skills (Mandatory skill) to effectively convey information and engage with clients.
  • Experience with Salesforce to track customer interactions and support sales processes seamlessly.
  • Cold Calling skills to reach potential clients and introduce them to our range of skincare services efficiently.
  • Ability to develop effective Customer Retention Strategies to maintain long-term customer satisfaction and loyalty.
  • Expertise in Lead Generation to identify potential clients and convert inquiries into committed customers.
  • Strong Negotiation skills to ensure beneficial terms and understanding with customers during interactions.
  • Excellent Time Management skills to efficiently handle multiple customers and prioritize tasks effectively.

Roles and Responsibilities

  • Engage with potential customers via phone to generate interest and convert leads into consultations or appointments.
  • Utilize CRM tools to record customer information and interactions for building a strong client database.
  • Effectively communicate the features and benefits of skin and hair care treatments offered by the clinic.
  • Implement strategies to improve customer retention and satisfaction, responding to their needs promptly.
  • Collaborate with the marketing team to enhance lead generation techniques and promotional campaigns.
  • Monitor customer feedback and escalate issues to appropriate departments for resolution.
  • Provide regular sales reports and analysis to management to inform decision-making and improve services.
  • Ensure achievement of sales targets and growth objectives in alignment with clinic's strategic goals.

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