Customer Care Manager Communication

2 weeks ago

Bengaluru, Karnataka, India Titan Company Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Requirements

  • Develop and administer communication channels with Tanishq to manager her non-sale journey with the business
  • Evolve customer propensity based resolution mechanism basis identified parameters
  • Convert negative descriptive GMB ratings and Detractors into formal tickets and pursue closuresRun win-back campaigns for non Purple unhappy customers in coordination with the Retail team
  • Coordinate with L&D and CEEs to cascade resolution incidences with wider relevance with an aim to educate and prevent
  • Develop customer sensitivity indicators in CRM basis escalations, exceptions, SMT connect etc
  • Benchmark best practices inside and outside TCL and integrate them in Tanishq Care
  • Work closely with Complaints' Administator  in developing and rolling out training and induction SOPs

Work Experience

Bachelors degree in Marketing, Communications, Business Administration, or a related field.

  • 6+ years of experience in customer engagement, marketing, or a related role, with at least 2 years in a managerial capacity.


• Strong analytical skills and experience with data-driven decision-making.


• Excellent verbal and written communication skills.

  • Proficiency in CRM and marketing automation tools.
  • Ability to work collaboratively across departments and manage multiple projects simultaneously

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