Deputy Manager

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

To manage regional application Fraud Screening / Sampling with effective vendor & stakeholder management delivering highest levels of Fraud Catch, Accuracy, TAT, Productivity & Customer Experience with optimal Cost.

Role Accountability 

Fraud Prevention on High Severity Applications/Suspected Frauds:

1. Regional application fraud sampling through network of sampling vendors to ensure timely and accurate enhanced sampling validation of prospective customer applications & documents
2. Interact closely with the regional sales team to ensure timely & accurate fraud decisioning on applications with best levels of fraud catch & customer experience
3. Continuously share the fraud trends & sourcing defects with the regional sales team and zonal screening team to improve sourcing quality, throughput with NIL fraud
4. Validate vendor decisions as per the defined operating procedure and fraud policy
5. Share fraud trends and observations with zonal leads to incorporate improvement opportunities and learnings in the system and processes
6. Ensure adherence to Regulatory compliance on KYC

Identify & Leverage Alternate Modes of Validation:

1. Ensure comprehensive review of customer applications and associated documents by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, available online validation sources to identify anomalies and prevent fraudulent activity
2. Monitor fraud trends and vendor submissions on suspected frauds

Vendor Management:

1. Conduct SVCL-Self validation checklist at agency's premises on various parameters defined in self-validation check list like data security, compliance, infra controls & operating rhythm
2. Ensure adherence to Data Site Security and Infosec guidelines

Process Excellence & Stakeholder Management:

1. Regular connect with internal stakeholders of Sales, Workforce Effectiveness, Operations & Risk to share fraud trends / learnings
2. Regional sales connect and NFTEs trainings on fraud prevention and consequences thereof

Measures of Success 

1. Accuracy & TAT in vendor validation
2. Alternate Data Validation Penetration 
3. Fraud Catch
4. Vendor Billing Accuracy & TAT
5. Satisfactory (No medium/high risk observation) Vendor Audit
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Deep knowledge of New Account Sourcing
2. Domain expertise in fraud prevention/monitoring tools and systems
3. Regional industry connect on fraud trends to get latest updates on Fraud Modus Operandi and best practices

Competencies critical to the role

1. Analytical Ability and Problem Solving
2. Process Orientation
3. Quality Orientation

Qualification 

Graduate in any discipline from a reputed and recognized institute / University.

Preferred Industry

Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce