Deputy Manager

4 days ago

Gurgaon, Haryana, India Medanta Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position:
Deputy Manager / Manager – Pharmacy Operations (Hospital Floor Role)

Location:
Medanta, Gurugram (Sector – 38)

Working Days:
6 Days (Work from Office)

Overview:

To lead and guide a team of pharmacists and pharmacy assistants in managing pharmacy operations across hospital floors, ensuring efficient discharge services, accurate medication fulfilment, and a seamless patient experience. The role focuses on driving operational excellence, strengthening patient engagement, optimizing discharge conversions, and enhancing overall pharmacy revenue performance.

Key Responsibilities:

Operational Excellence:

  • Oversee daily pharmacy operations on hospital floors to ensure accuracy, efficiency, and compliance with hospital protocols.
  • Ensure timely dispensing of discharge medications as per prescriptions, minimizing delays and errors.
  • Streamline coordination with clinical and administrative teams to facilitate smooth discharge workflows.

Sales & Conversion:

  • Drive discharge pharmacy conversions by ensuring complete fulfilment of patient medication requirements.
  • Monitor floor-wise performance metrics, analyze conversion data, and implement action plans to achieve revenue and service targets.
  • Identify opportunities to enhance patient engagement and cross-selling of prescribed or supportive therapies.

Team Leadership:

  • Lead and supervise a team of pharmacists and pharmacy assistants deployed across hospital floors.
  • Coach, motivate, and evaluate team members to ensure consistent service quality and adherence to SOPs.
  • Conduct regular performance reviews and initiate corrective or developmental interventions where needed.

Customer / Patient Experience:

  • Foster a patient-centric culture, ensuring courteous, informative, and prompt service delivery.
  • Guide the team in patient communication, counselling, and handling of queries related to medications and billing.
  • Address escalations effectively, ensuring patient satisfaction and positive feedback.

Inventory & Process Management:

  • Monitor availability of discharge-related medicines across hospital floors to ensure uninterrupted service.
  • Coordinate with central pharmacy and procurement teams for timely replenishment and stock optimization.
  • Ensure adherence to proper documentation, billing accuracy, and hospital quality standards.

Training & Development:

  • Identify training needs and organize skill enhancement programs focused on service delivery, communication, and product knowledge.
  • Promote continuous improvement by sharing best practices and fostering a learning-oriented environment.

Compliance & Quality Assurance:

  • Ensure compliance with hospital policies, statutory requirements, and audit readiness.
  • Maintain high standards of documentation, safety, and hygiene across all pharmacy touchpoints.
  • Drive process standardization and contribute to the development and review of SOPs.

Qualifications & Experience:

  • Education:
    Bachelor's or Diploma in Pharmacy (B.Pharm / D.Pharm) will add an advantage
  • Experience:
    10–15 years of experience in hospital pharmacy operations, with at least 3–5 years in a managerial role.
  • Strong understanding of hospital discharge workflows, pharmacy operations, and patient engagement.
  • Proven track record in leading teams, driving performance, and improving discharge-to-pharmacy conversion rates.
  • Excellent communication, leadership, and problem-solving skills.
  • Service-oriented mindset with a commitment to operational excellence and patient satisfaction.
  • Flexible to work in hospital-based rotational shifts, if required.

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