Service Manager

4 days ago

Mumbai, Maharashtra, India Godrej & Boyce (G&B) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Result Areas

1) Service delivery and Customer satisfaction.

2) Authorized Service Provider (ASP) and Wholesale Dealer (WD) Management

3) Revenue Generation and working capital management.

4) IT Systems Usage and Training

5) Warehouse activities, viz. categorisation, D3 conversion and spares stock control and compliance

Job Description

The incumbent would be responsible for the following:

A. Service delivery and Customer satisfaction.

1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effective management of ASPs.

2) Managing MLO calls through ASP and WD in their respective territories.

3) Ensuring effective and speedy resolution of problems / customer complaints.

4) Monitoring and reviewing service delivery quality and response patterns.

5) Working to improve Customer Satisfaction Index (CSI) and customer accolades.

B. Authorized Service Provider (ASP) and Wholesale Dealer (WD) Management

6) Managing ASPs, their performance and availability of resources and infrastructure for effective service delivery.

7) WD management for service to ensure requisite service to WD end customers.

8) Monitoring service activities of dealers to ensure a uniform service experience to customers through dealer channel.

C. Revenue Generation and working capital management.

9) Achieving service revenue as per plan by planning and conducting revenue generation activities.

10) Managing outstanding as per norms.

D. IT Systems Usage and Training

11) Providing training to ASP and WD technician on all New products.

12) Providing training to ASP, contractor, franchise and WD personnel by conducting Tool Box Talks and Accompanied Visits on products and soft-skills.

13) Provide Hands down training to branch, ASP and dealer personnel on IT Systems and digital apps for effective utilization of these tools.

14) Providing objective feedback on products.

E. Warehouse activities

15) Categorization of product and maximum conversion to Finished Good (FG).

16) Timely categorization of defective stock and subsequent repair of D3 /DF3 stock in a timebound manner.

17) Tracking warehouse spares stock for optimum level, effective utilization and reduction.

18) Ensuring compliance to statutory requirements.

Special Skills Required

  • Result Orientation with Execution Excellence

  • Customer centricity

  • People Management

  • Service Manager

    1 week ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Service Manager - Priority-PRIORITY-Regional sales Principal Responsibilities:Handle personalized service requests of Privy ( HNI ) customers and deliver TAT. Ensure strict adherence to regulatory requirements for Privy customer segment. Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Privy customers. ...

  • Service Manager

    4 days ago

    Mumbai, Maharashtra, India SunDesh Solar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSunDesh Solar is an advisory and operations partner for renewable power producers and OEMs, specializing in the full lifecycle of Solar and Wind Projects. Established in 2019 with an experienced leadership team from Vestas, Alstom, Suzlon, and GMR Group, the company has successfully supported over 15 key clients, managing a portfolio of...

  • Operations Manager

    2 days ago

    Mumbai, Maharashtra, India RARE Hospitality & Service Pvt Ltd Full time

    Company DescriptionRARE Hospitality & Services Pvt Ltd is a Comprehensive Facility Management company with over three decades of knowledge leadership. With a robust pan-India presence, we provide end-to-end solutions across various sectors such as Healthcare, Hospitality, BFSI, Education, Corporates, and Manufacturing. As the IFM arm of SIS Group Enterprise,...

  • Facility Manager

    1 week ago

    Mumbai, Maharashtra, India RARE Hospitality & Service Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionRARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over 30 years of experience. As the Integrated Facility Management (IFM) arm of SIS Group Enterprise, we offer end-to-end solutions with a strong Pan-India presence. We support various sectors including Healthcare, Hospitality, BFSI, Education,...

  • Senior Manager/Chief Manager

    2 weeks ago

    Mumbai, Maharashtra, India Purple Squirrel Consulitng Service Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : - Position : Senior Manager/Chief Manager Center IT & Dialer Operations. - Location : Dadar, Mumbai. - Work Mode : Work from Office. - Experience : 15 years.Role Overview : We are hiring for our client who is into Corporate wellness services. They are looking for an experienced professional to lead the IT and Dialer...

  • Service Manager

    10 hours ago

    Navi Mumbai, Maharashtra, India Intermax Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Service Manager will be responsible for managing the service operations of UPS systems (1kVA–250kVA) and related power conditioning equipment. This includes leading a team of service engineers, ensuring timely and efficient customer support, overseeing installation, testing, troubleshooting, and maintenance activities, and maintaining high standards of...

  • Unit Manager

    4 days ago

    Mumbai, Maharashtra, India RARE Hospitality & Service Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionRARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management organization with over three decades of industry expertise. As part of the SIS Group Enterprise, a billion-dollar multinational firm, the company operates with a strong Pan-India presence. RARE Hospitality specializes in Integrated Facility Management (IFM)...

  • Sr Operations Manager

    1 week ago

    Mumbai, Maharashtra, India RARE Hospitality & Service Pvt Ltd Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Company DescriptionRARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over 30 years of industry expertise. As the Integrated Facility Management (IFM) division of SIS Group Enterprise, a billion-dollar Indian multinational firm, the company offers end-to-end solutions across multiple sectors like healthcare,...

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India Spectral Consultants Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description : Service Delivery Manager - ITIL & OperationsLocation : MumbaiWork Mode : Onsite | 6 Days WorkingExperience : 8 to 10 YearsAbout the Role : We are seeking a highly experienced and operationally focused Service Delivery Manager with 810 years of IT service management expertise to lead our team in a challenging Onsite, 6 Days Working...

  • IT Service Assurance Manager

    2 weeks ago

    Mumbai, Maharashtra, India Sun Pharma Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hi,We are having an opening for IT Service Assurance Manager/ Senior Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs,...