Unit Manager

1 day ago

Mumbai, Maharashtra, India RARE Hospitality & Service Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Description

RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management organization with over three decades of industry expertise. As part of the SIS Group Enterprise, a billion-dollar multinational firm, the company operates with a strong Pan-India presence. RARE Hospitality specializes in Integrated Facility Management (IFM) services across diverse sectors such as Healthcare, Hospitality, BFSI, Education, Manufacturing, and Corporates. With a pioneering approach to Facility Management for the Healthcare Industry, we offer tailored services like Environmental Cleaning, Engineering, and Pottering services to meet the specific needs of our clients.

Role Description

The Unit Manager oversees the day-to-day operations of housekeeping and environmental services within a hospital or healthcare facility. This role ensures a clean, safe, and hygienic environment that meets healthcare standards and client expectations. The Unit Manager acts as the key liaison between the facility management company and the hospital administration.

Key Responsibilities

Operational Management

Supervise housekeeping staff, including supervisors, team leaders, and cleaning personnel.

Ensure all areas of the hospital (wards, operating rooms, outpatient areas, public areas, etc.) are cleaned and maintained according to healthcare standards.

Plan and schedule cleaning operations and shift rotations.

Monitor inventory and ensure adequate stock of cleaning materials and equipment.

Quality & Compliance

Maintain infection control protocols and ensure compliance with hospital and government health regulations.

Conduct regular inspections and audits to ensure high standards of cleanliness.

Implement corrective actions based on client feedback or audit findings.

Client Relations

Serve as the primary point of contact for the hospital administration.

Attend client meetings, prepare reports, and handle service-related complaints or escalations.

Ensure contractual obligations are met or exceeded.

Staff Training & Development

Train new staff in hospital cleaning protocols, safety procedures, and equipment use.

Conduct refresher courses and motivate the team for continuous improvement.

Reporting & Administration

Prepare daily, weekly, and monthly operational reports.

Manage budgets, payroll inputs, and cost control for the housekeeping unit.

Qualifications

Education: Diploma or bachelor's degree in hospitality management, facility management, or a related field.

Experience: 7+ years in housekeeping or facility management, preferably in a hospital

Skills:

Strong leadership and communication skills

Knowledge of hospital hygiene standards and infection control

Budgeting and scheduling skills

Client relationship management

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