Customer Success Manager
6 days ago
Company we are hiring for: A leading new-age education company shaping the future of learning in India.Vision: To challenge India's outdated education system and replace it with one that empowers critical thinkers, innovators, and problem-solvers—building a future-ready workforce that drives national growth.The best part about this role: You'll be the "mini-CEO" of flagship courses. This role combines ownership, strategy, and execution—bridging teams across tech, marketing, and content to deliver a seamless student experience. You'll not only drive engagement and ensure high completion rates but also shape the future of the company's learning products.Location: On-Site (Andheri West, Mumbai) – 6 days a weekSalary Range: ₹8,00,000 – ₹12,00,000 per annumMeet the Leadership: The company is led by visionary entrepreneurs who believe in first-principle thinking, storytelling, and practical business education. They thrive on challenging the status quo of traditional learning and are building one of India's most impactful education platforms.You will be responsible for: As Customer Success Manager, you will own the end-to-end operations of a course, ensuring students have an engaging, impactful learning journey. You'll coordinate with multiple teams, oversee curriculum development, and ensure every learner has a high-quality, value-driven experience.Key Responsibility Areas (KRAs):1. Student Success & EngagementEnsure students achieve high NPS (>9) and course completion rates.Build engagement strategies (emails, communities, check-ins) to drive participation.Be the primary point of contact for learner queries and resolution.2. Program Operations & CoordinationAct as the bridge between tech, marketing, and content teams.Manage day-to-day operations of assigned courses, ensuring smooth delivery.Track learner progress and design interventions for drop-offs.3. Product Development & InnovationIdentify gaps in existing courses and suggest improvements.Contribute to curriculum design and program enhancements.Explore no-code/tech solutions to improve delivery and learner experience.4. Marketing & Growth SupportCollaborate with marketing to design campaigns for enrollments.Translate learner insights into targeted marketing strategies.Partner with performance marketers to improve acquisition funnels.Key Performance Indicators (KPIs):Course completion rates & engagement metricsRetention and referral ratesEfficiency of program operations (timeliness, smooth delivery)Who We're Looking For:4–7 years of experience in program management, customer success, or product management (preferably in edtech/startup).Strong multitasking ability and stakeholder management skills.Comfortable with data, KPIs, and customer insights.Proactive, problem-solver mindset with the ability to work cross-functionally.Exposure to no-code tools, community platforms, and learning management systems is a plus.Bonus: Experience in building or managing online courses from 0–1.Job Type: Full-timePay: ₹800, ₹1,200,000.00 per yearWork Location: In person
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Customer Success Executive
13 hours ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
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Customer Success Lead
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Andheri West, Mumbai, Maharashtra, India Frokme Full time ₹ 16,80,000 - ₹ 28,80,000 per yearJob Description:In this role, you'll be the bridge between our customers and our brand. From helping parents choose the right product to ensuring smooth order journeys and resolving queries with empathy, you'll own the end-to-end customer support experience. You'll also support backend operations like managing checkouts, order recoveries, and communications...
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Customer Success Associate
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Andheri, Mumbai, Maharashtra, India Awarathon Awareness Initiatives Pvt. Ltd Full timeWe at Awarathon are looking for, a passionate and entrepreneurial personnel, for Customer Success Associate. He must not only be interested in building Brand Awarathon with customer centricity but also exhibit the urge of making a difference in the sales technology space. About Awarathon! We are a first-of-its-kind AI-enabled, video role-play platform...
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Customer Success Executive
1 week ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
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Walk-in Interview for Customer Success Associate
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Andheri West, Mumbai, Maharashtra, India One Arc Labs Private Limited Full timeCustomer Success Partner for White Label SaaS Platform Sales Position: Customer Success Department: Sales Employment Type: Full-Time Key Responsibilities: Lead Generation and Cold Calling Conduct outbound calls to potential clients to introduce the white-label SaaS platform and its benefits. Generate leads through proactive research and database...
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Technical Customer Success Manager
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Customer Success Manager
3 weeks ago
Andheri East, India Vu Videoconferencing Pvt Ltd Full timeJob Descriptions For Customer Success Manager 1 Good Communication skills English & Hindi Mandatory Plus one local Language 2 More than 2 -3 years' experience 3 Graduate in any discipline or Diploma 4 Positive attitude & quick learner 5 preferably worked in some CRM software 6 Manage customer service support and branch operations across the south Region. 7...
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Customer Success Manager
2 weeks ago
Andheri East, Maharashtra, India Vu Videoconferencing Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,20,000 per yearJob Descriptions For Customer Success Manager1Good Communication skills English & Hindi Mandatory Plus one local Language2More than 2 -3 years' experience3Graduate in any discipline or Diploma4Positive attitude & quick learner5preferably worked in some CRM software6Manage customer service support and branch operations across the south Region.7Resolve...
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Customer Success Executive
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Andheri East, Mumbai, Maharashtra, India Ginni system Limited Full time**Customer Success Executive** Join us as a **Customer Success Executive** in our **Customer Success **Team at Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: We are seeking a highly motivated and experienced Customer Success Executive to...
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Customer Success Manager
2 weeks ago
Kurla, Mumbai, Maharashtra, India Meatwale Full time ₹ 4,00,000 - ₹ 6,00,000 per yearDear Candidates,We have opening in Mumbai - Kurla with a Equity Securities companyAccount Manager / Customer Success ManagerExperience: 3–6 yearsIndustry Preference: SaaS, BFSI, or similar sectorsKey Responsibilities* Client Relationship Management:Build and nurture long-term, strategic relationships with clients, becoming their trustedadvisor and primary...
