Principal Specialist, Territory Planning

Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global salesforce comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

About the Role:

This Principal Specialist role is part of the Territory Planning & Analytics (TP&A) team in GSSO. The TP&A team is focused on designing the optimal territory investment, design and alignment strategy to maximize Sales (and Services) productivity.

The Principal Specialist will be a part of the team responsible to ensure adjustments or modifications to territories within the sales hierarchy are aligned correctly in a streamlined manner to avoid quota and commission implications.

What you will do:

Strategic thinking and Collaboration

• Partner with TP&A design and other teams to align on go-to market strategy, map them onto the team's processes

• Develop strong process knowledge within sales operation functions with the goal of incrementally improving the process as the team grows and matures

• Work with local and headquarters management to obtain necessary resources and support for the team

• Engage with stakeholders and partners with members across functions to deliver value. Partner within and across teams to Identify gaps, problem solve and improve processes.

• Embrace collaboration, improve ideas, and apply analytical thinking to drive impact.

Operational Excellence

• Optimize existing process to deliver faster results and improve quality

• Run business-critical sales processes and ensure improvement and compliance of sales critical processes

• Manage workflow of the projects and support the managers on day-to-day requirement and perform management duties in absence of the team manager

• Successfully drive high complexity projects with minimal guidance

• Assist with transition and implementation of new processes and/or people

Leadership & Team Management

• Should act as a mentor to other team members

• Create an environment oriented to open communication, creative thinking, cohesive team effort and workplace trust

• Ensure objectives are achieved in given time frames, meeting or exceeding support requirements

• Develop strong process knowledge within sales operation functions with the goal of incrementally improving the process as the team grows and matures

Project management and Analytics

• Run business-critical sales processes

• Provide the strategic initiatives and recommendations for improvements and systems enhancements of the process

• Ensure data integrity by identifying discrepancies and finding actionable solutions

• Optimize existing process to deliver faster results and improve quality

What you will need:

• Bachelor's degree, with 3-4 years of relevant experience in client service and/or service operations/delivery role (MBA is a plus)

• Proficiency in Microsoft Office, especially Excel and PowerPoint; knowledge of third-party prospecting tools is a plus

• Excellent oral and written communication skills

• Ability to thrive in a fast-paced, deadline-driven, and dynamic team environment.

• Strong time management skills to prioritize workload and meet deadlines with accurate results, even in high-pressure situations

• Naturally optimistic, curious, competitive, goal-oriented and a critical thinker with an ownership mindset

• Possess the ability to communicate and present with confidence to a diverse audience at various levels and different cultures within the organization

• Exceptional listening skills

• Excellent interpersonal skills, a team player and teacher with the ability to build strong internal business partnerships supporting the direction in which the company is heading

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

#LI-SJ1 #GSSO

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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