Specialist, Territory Planning and Analytics

What you will do:

• Clients Service: Provide support to Gartner Sales Leaders
• Engage with assigned Sales regions to provide timely and accurate resolution.
• Work on ad-hoc and regular operational projects
• Manage and resolve support requests from internal clients within service level agreements.
• Engage with Sales Leaders and partners with members across functions to deliver value.
• Partner within and across teams to Identify gaps, problem solve and improve processes
• Mentor & train other team members on processes
• Conduct data analysis and support reporting needs wide ranging secondary literature searches
• Ensure data integrity by identifying discrepancies and updating datasets regularly
• Manage data tools and internal applications including Anaplan, Excel, Power BI, CRM, etc
• Successfully drive high complexity projects with minimal guidance
• Gain strong understanding of internal systems and processes such as Account Moves Process guidelines and Rules of Engagement (RoE)
• Responsible for running Quality checks on deliverables for other team members and providing inputs/feedback
• Execute on business-critical sales operations: Provide service support for core TP&A processes which include:
• Correct account alignment: Ensuring right Salesperson assigned to correct accounts
• Efficient new hire intake process: Ensuring new to role sales associates have a robust territory as soon as they become quota eligible.
• Personnel changes: Ensuring our internal processes and systems are set up when we have critical changes in our sale personnel. E.g., when sales associate join or depart the firm, when they have changes in their territories, etc.
• Assist with transition and implementation of new processes.
• Own and run specific workstreams/processes within the team independently

What you will need :

Traits

• Thoughtful – steps back to consider the situation; respectfully challenges the status quo.
• Driven – committed to persevere and succeed.
• Coachable – asks questions, adopts best practices, and quickly absorbs feedback.
• Ownership -Owns the service and is seen as trusted business advisor by stakeholders

Skills

• Strong Communication skills – communicates in a clear and concise manner (written / verbal).
• Problem-Solving – breaks down problems and considers solutions, comfortable with quantitative analysis.
• Stakeholder Management – works effectively with stakeholders/partners/teams; builds / maintains good relationships.
• Strong Microsoft office skills, especially Excel and PowerPoint, knowledge of VBA/Macros and Power BI is a plus.
• High sense of urgency and attention to detail
• Ability to analyze and improve operational processes and services.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more
• Collaborative, team-oriented culture that embraces diversity 
• Professional development and unlimited growth opportunities

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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