Regional Tech Support Executive

6 hours ago


Chennai, Tamil Nadu, India Titan Full time ₹ 2,00,000 - ₹ 8,00,000 per year
Job Requirements
Job Description: Regional Tech Support Officer (W&W)

Job Details: To manage seamless service support thru' the existing service network connecting all stakeholders – customers, associates, retail channels delivering the service KPIs, support the associates to achieve the service KPIs fulfilling the technical training need and need for parts & accessories, influence sale of parts & accessories through strong connect with associates & internal retail team. Thus, ensure timely customer complaint resolution promise met up upholding the Titan promise of quality and customer delight.

After sales support: Technical Support: After sales service

Setup service centre - discuss and coordinate with IRSG for layout and establishing

Equipment supply

Identification Training needs and of new skills – All technical manpower under

region

Ensuring the supply of equipment

Coordinate with the regional teams in organizing exhibitions for dealer/ distributors for showcasing newly developed straps 

To ensure Quick and Quality Service across region

Manage operations of the service centres by ensuring the availability of spare parts, handling technical issues, handling spurious parts, manger customer escalations, manpower availability etc.

Interview potential candidates and select them based on defined selection criteria

Develop on boarding plan for the selected technicians

Develop in-house capability for servicing new technologies like smart watches etc.

10.  Conduct organization wide recognition program like impressions for the customer service function for all the customer facing roles

11.  Coordinate with the regional teams in organizing exhibitions for dealer/ distributors for showcasing newly developed straps

12.  Support the regional teams in addressing queries related to spurious parts/ products

13.  Conduct stock audit and commercial compliance on periodic basis

14.  Monitoring the GPRC/WRA/WDC/PRP process-

15.  Drive operational excellence and workplace discipline across all the service centres

16.  Identify requirement in the store for technicians against attrition/ new stores for all EBO/ authorised service centres

17.  Conduct periodic pre-sales audits on the stocks available in the stores and with distributors to ensure defect-free sales to the customers

Work Experience

Education: Graduate in Science, Commerce, business admin etc or equal ant

Relevant Experience: Experience with any consumer durable company sales / service

Behavioral Skills


•  Customer orientation


•   People management


•   Ambiguity tolerance

Knowledge


•  Business acumen


•  Vendor management


•  Knowledge of watch industries



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