bpo call center

5 days ago

Mumbai, Maharashtra, India Risosu Consulting Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: BPO Calling – Apprentice Program (Mumbai)

Location: Mumbai, Maharashtra

Job Type: Full-Time | Work from Office

Stipend: ₹20,000 – ₹25,000 per month + Incentives + Rewards + Travel Discounts

Shift: Rotational Shifts

Education: Graduate (Pass-out 2021–2025)

Experience: Fresher-friendly (No prior experience required)

Key Responsibilities:

  • Make outbound calls to potential and existing customers
  • Answer incoming customer queries related to travel, bookings, or services
  • Maintain accurate records of customer interactions and transactions
  • Resolve customer complaints and ensure customer satisfaction
  • Coordinate with internal departments to fulfill customer needs
  • Meet performance targets and service level standards
  • Maintain a high level of professionalism during interactions

Eligibility Criteria:

  • Excellent verbal and written communication skills
  • Graduate (Pass-out years 2021 to 2025 only)
  • Candidates must NOT hold the following qualifications: B.Tech, BE, BSc IT, Master's degrees
  • Must have all semester mark sheets available
  • Should not have an existing PF account
  • Willingness to work in rotational shifts and from office (Mumbai)

Job Types: Full-time, Fresher

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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