Client Servicing Manager

1 week ago

Greater Ahmedabad Area, India Communication Crafts Full time US$ 60,000 - US$ 1,20,000 per year

Roles and Responsibilities:

  • Manage a portfolio of client accounts, serving as the main point of contact for all client communications
  • Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
  • Collaborate with internal teams to ensure client satisfaction and drive revenue growth
  • Monitor account performance and provide regular updates to clients on progress and results
  • Identify opportunities for upselling and cross-selling additional products or services to clients
  • Resolve any client issues or concerns in a timely and professional manner
  • Stay up-to-date on industry trends and best practices in account management

Job Description

  • Reviewing day-to-day tasks for Ac Mgmt. team
  • Ensuring all daily, weekly, monthly reports are sent out on time
  • Handle all client escalations
  • Conduct meetings with the team for smooth task distribution and cross-team collaborations
  • Liaise with TLs during the project.
  • Ensure good quality emails are sent and take steps to review and improve them with the team
  • Ensure and review MOMs and their 24-hour turnaround time
  • Ensure handovers and new recruitment upon transitions
  • Liaise with Finance for payment related tasks and queries
  • Present quarterly account report
  • Liaise with BD; Create and review proposals; initiate renewals
  • Conduct well organized project kickoff meetings
  • Keep in touch with clients through courtesy meetings, calls
  • Cross-sell and increase account value

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