
Client Servicing Manager
7 days ago
Roles and Responsibilities:
- Manage a portfolio of client accounts, serving as the main point of contact for all client communications
- Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
- Collaborate with internal teams to ensure client satisfaction and drive revenue growth
- Monitor account performance and provide regular updates to clients on progress and results
- Identify opportunities for upselling and cross-selling additional products or services to clients
- Resolve any client issues or concerns in a timely and professional manner
- Stay up-to-date on industry trends and best practices in account management
Job Description
- Reviewing day-to-day tasks for Ac Mgmt. team
- Ensuring all daily, weekly, monthly reports are sent out on time
- Handle all client escalations
- Conduct meetings with the team for smooth task distribution and cross-team collaborations
- Liaise with TLs during the project.
- Ensure good quality emails are sent and take steps to review and improve them with the team
- Ensure and review MOMs and their 24-hour turnaround time
- Ensure handovers and new recruitment upon transitions
- Liaise with Finance for payment related tasks and queries
- Present quarterly account report
- Liaise with BD; Create and review proposals; initiate renewals
- Conduct well organized project kickoff meetings
- Keep in touch with clients through courtesy meetings, calls
- Cross-sell and increase account value
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