Client Services Manager

3 days ago

Ahmedabad, India E2M Solutions Private Limited Full time

E2M is not your regular digital marketing firm. We're an equal opportunity provider, founded on strong business ethics and driven by more than 300 experienced professionals.

Our client base is made of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability. We need diligent professionals like you to help us help them. If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Profile:

As the Client Services Manager, you'll oversee client accounts retention and need to work together with Client Account Managers to increase client happiness score, fostering exceptional service delivery within our growing agency.

Key Responsibilities:

  • Be the client contact on customer service front, ensuring outstanding customer experience.
  • Work cohesively with Client Account Managers to uplift client happiness score.
  • Work closely with clients to maximize value from our services.
  • Act as a customer advocate, capturing feedback and communicating client requests.
  • Efficiently manage time for customer satisfaction, feedback and handling escalations
  • Develop and share best practices to enhance process quality and efficiency.
  • Oversee client accounts strategically, providing guidance for relationship building.
  • Act as a liaison between clients and internal teams for escalations.
  • Bring creative solutions to operational challenges.
  • Collaborate cross-functionally to create a cohesive customer experience.

Requirements:

  • Proven experience in a creative, digital marketing, or web design/development agency.
  • Strong project management skills in web and eCommerce technologies.
  • Passion for excellence in work, digital marketing, and technology.
  • Track record of successfully managing web design and development projects.
  • Strong multitasking skills and clear communication style.
  • History of client growth, profitability, and relationship building.
  • Experience with project management and collaboration software.
  • Ability to lead independently and effectively.

Essential Functions:

  • Take accountability for all client relationships.
  • Coordinate with internal teams for project consistency.
  • Regularly communicate with clients, providing top-notch service.
  • Proactively manage risks to timing, scope, and budget.
  • Guide solutions for project-related issues.
  • Monitor financials and report regularly to senior leadership.
  • Demonstrate an extremely attentive eye for detail.

If you're passionate about client services and leadership in a dynamic agency, join E2M Solutions and play a key role in shaping client success.

  • Client Services Manager

    2 weeks ago

    Ahmedabad, Gujarat, India WeTales - Digital Invitation Management Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWeTales is a leading digital invitation company specializing in designing and delivering personalized invitations for weddings and other social events and also for marketing projects. With a focus on creativity, personalization, and convenience, we offer a wide range of customizable invitation templates and designs. Our experienced...

  • Client Services Manager

    13 hours ago

    Ahmedabad, Gujarat, India E2M Solutions Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    E2M is not your regular digital marketing firm. We're an equal opportunity provider, founded on strong business ethics and driven by more than 300 experienced professionals.Our client base is made of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability. We need diligent professionals like you...

  • Client Servicing

    3 days ago

    Ahmedabad, India Communication Crafts Full time

    Established in 2005, Communication Crafts is an Ahmedabad based creative agency that caters to an enviable clientele across sectors and geographies. Our service portfolio spans arenas as diverse as Social Media, Films, Design, Web Development, and Digital Marketing. The Client Servicing Manager will serve as the primary advocate for our clients, ensuring...

  • Client Service

    21 hours ago

    Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    Hiring for client service role female for product based company Job time 10AM-7PM Alternate Saturday Offs Handling the customer and Solve there queries, 20% Cold calling will be there. **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Experience**: - Customer...

  • Client Servicing Executive

    2 weeks ago

    Ahmedabad, India Talent Corner HR Services Private Limited Full time

    Build and maintain strong relationships with clients to ensure their needs are met and their expectations are exceeded. - Serve as the main point of contact for assigned clients, addressing their queries and concerns in a timely and professional manner. - Actively listen to clients' requirements and provide appropriate solutions or recommendations to meet...

  • Client Servicing Executive

    1 week ago

    Ahmedabad, India ONE ADVERTISING AND COMMUNICATION SERVICES Full time

    Handling the clientele of design & videos, explaining clear client briefs to team. Prepare weekly reports, milestone deliveries, invoice generation. Involved in brainstorming, design, and cross checking and delivering it on time for all clients. Maintained reports of campaigns for multiple clients. Collaborating with team leaders and directors in quarterly...

  • Client Servicing Executive

    21 hours ago

    Ahmedabad, India ONE ADVERTISING AND COMMUNICATION SERVICES Full time

    **Responsibilities**: - Handling the clientele of design & videos, explaining clear client briefs to team. - Prepare weekly reports, milestone deliveries, invoice generation. - Involved in brainstorming, design, and cross checking and delivering it on time for all clients. - Maintained reports of campaigns for multiple clients. - Collaborating with team...

  • Client Servicing Executive

    1 week ago

    Ahmedabad, India ONE ADVERTISING AND COMMUNICATION SERVICES Full time

    Handling the clientele of design & videos, explaining clear client briefs to team. Prepare weekly reports, milestone deliveries, invoice generation. Involved in brainstorming, design, and cross checking and delivering it on time for all clients. Maintained reports of campaigns for multiple clients. Collaborating with team leaders and directors in quarterly...

  • Client Servicing Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Simulations Public Affairs Management Services Pvt Ltd Full time ₹ 4,50,000 - ₹ 5,00,000 per year

    We are seeking a dynamic and experienced Mid-Senior Level PR Executive to join our growing team. The ideal candidate will be passionate about communication, skilled at managing client relationships, and have strong networks in the media industry.Key Responsibilities:Develop and execute PR strategies and campaigns for clients across industries.Build, manage,...

  • Client Servicing Executive

    3 days ago

    Ahmedabad, India Simulations Public Affairs Management Services Pvt Ltd Full time

    We are seeking a dynamic and experienced Mid-Senior Level PR Executive to join our growing team. The ideal candidate will be passionate about communication, skilled at managing client relationships, and have strong networks in the media industry. Key Responsibilities: Develop and execute PR strategies and campaigns for clients across industries. Build,...