Customer Service Executive-Inernational

14 hours ago

Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 25,000 - ₹ 4,30,000 per year

Hi Job Seekers

We are hiring for a fast-growing international BPO organization specializing in voice and chat support for global customers. Our company focuses on delivering exceptional customer service, process excellence, and career growth opportunities for our employees. With a supportive work culture and modern infrastructure, we aim to empower our teams to achieve professional and personal success.

Voice Process Noida (Sec 144)

Requirements:

  • Undergraduates with minimum 3 to 6 months BPO experience
  • Excellent English communication is mandatory

Salary & Benefits:

  • Attractive in-hand salary: Freshers 25,000 | Experienced up to 29,000 (without PF)
  • 5 Days Working
  • One-way cab provided
  • Travel Allowance up to 3,500 if candidates do not opt for cabs

Roles & Responsibilities:

  • Handle inbound international customer calls professionally
  • Resolve transportation-related queries efficiently
  • Maintain high-quality service delivery and meet KPIs
  • Update customer interactions accurately in the system
  • Ensure prompt and courteous responses to all customer issues
  • Collaborate with team members and escalate issues when required

Chat Process Noida (Sec 81)

Requirements:

  • Any UG or 12th Pass with 1 year international BPO chat experience
  • Minimum 6 months experience eligible for chat process
  • Typing speed and chat communication must be excellent

Salary & Benefits:

  • Package up to 4.3 LPA (Hike on last drawn salary – 30% or max 4.3 LPA)
  • 5 Days Working with 2 days rotational off
  • Both-way cab provided

Roles & Responsibilities:

  • Handle live chat queries from international customers efficiently
  • Resolve customer issues accurately and timely via chat
  • Maintain logs of interactions and update CRM accurately
  • Achieve chat KPIs including response time and customer satisfaction
  • Collaborate with team to ensure seamless process delivery
  • Provide product/process guidance to customers clearly

Walk-in Interviews Ongoing

How to Apply:

Send your updated resume via WhatsApp to Homa – If the call goes unanswered,

kindly drop a message with your profile details.

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