MS Dynamics CRM-Sales Administrator- US

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MS Dynamics CRM-Sales Administrator- US & UK Day Shifts Rotational Basis.

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Corporate Business Architecture team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.

What you will be doing:

• Installing, configuring, updating and administering the Dynamics 365 CRM for Sales system in the cloud. Managing user accounts, roles, permissions, and security settings.
• Backing-up and restoring data and solutions. Applying patches, updates, and upgrades the system and ensuring compatibility with other FIS systems.
• Implementing security policies and standards. Testing and validating that configurations and customizations made to the system will produce quality and accurate output.
• Monitoring and optimizing system performance, availability and reliability using various tools and methods to resolve issues. Supporting and troubleshooting issues and incidents related to functionality, integrations, and customizations.
• Providing escalated technical support and assistance to the users and stakeholders of the system and responding to their requests and inquiries.
• Documenting and maintaining the technical procedures and guidelines for the system and creating and updating the knowledge base and FAQs. Providing feedback and suggestions to improve the system, processes, and procedures. Learning new technologies and techniques to help the system evolve.

What you bring:

• 7 to 10 years of Experience with the MS Dynamics 365 CRM for sales system.
• Working knowledge of systems up and downstream from Dynamics 365 for Sales (CRM) such as Conga Contract Lifecycle Management (CLM) or Oracle Configure, Price Quote (CPQ)
• Experience administering and maintaining web-based services and APIs.
• Strong troubleshooting and problem-solving skills.
• Data-driven, algorithmic, and critical thinking.
• Strong collaboration and communication skills.
• Experience delivering through scaled agile (SAFe) and traditional project/program management frameworks.
• Willing to work in US and UK Day shift in rotational basis

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS' products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World's Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities.
• A modern international work environment and a dedicated and innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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