Telesales Team Leader

3 days ago

Mohali, Punjab, India Vaneet Infrastructures and Developers Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

The Head of Telesales is responsible for leading, managing, and scaling the telesales function to drive revenue growth through effective phone-based sales strategies. This role oversees a team of telesales managers and representatives, ensures achievement of sales targets, and optimizes conversion rates, customer engagement, and team performance.

Key Responsibilities

  • Leadership & Strategy
  • Develop and execute telesales strategies aligned with overall business goals.
  • Set clear sales targets, KPIs, and incentive plans for the telesales team.
  • Lead, mentor, and motivate telesales managers and agents to achieve targets.
  • Performance Management
  • Monitor daily, weekly, and monthly sales metrics.
  • Identify gaps in performance and implement corrective actions.
  • Conduct regular performance reviews and coaching sessions.
  • Process Optimization
  • Design and implement efficient telesales workflows, scripts, and call strategies.
  • Introduce automation and CRM tools to improve efficiency and tracking.
  • Collaborate with marketing to ensure high-quality lead generation and follow-up.
  • Customer Focus
  • Ensure excellent customer experience in all telesales interactions.
  • Handle escalated customer issues and complex sales negotiations.
  • Gather customer insights and feedback to support product and marketing teams.
  • Reporting & Analysis
  • Prepare and present telesales performance reports to senior management.
  • Analyze data to forecast sales trends and inform strategic decisions.

Qualifications & Experience

  • Bachelor's degree in Business, Marketing,
  • 2,8 years of telesales head or inside sales experience, with at least 3–5 years in a leadership role.
  • Proven track record of meeting or exceeding sales targets.
  • Strong understanding of CRM systems (e.g., Salesforce, HubSpot).
  • Excellent leadership, communication, and analytical skills.
  • Experience managing large telesales teams in a fast-paced environment.

Key Skills

  • Strategic sales planning
  • Team leadership & coaching
  • Data-driven decision-making
  • CRM & sales automation tools
  • Excellent verbal and written communication
  • Customer relationship management
  • Performance management

KPIs (Key Performance Indicators)

  • Monthly/Quarterly revenue targets
  • Conversion rate and lead-to-sale ratio
  • Average call handling time and quality scores
  • Customer satisfaction
  • Employee retention and productivity

Job Type: Full-time

Pay: ₹25, ₹47,000.00 per month

Work Location: In person

Expected Start Date: 13/11/2025

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