Customer Service Representative

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Resolve product or service problems by clarifying customer complaints, determining the cause, selecting the best solution, and following up to ensure resolution. Process orders, forms, applications, and requests accurately. Maintain a deep understanding of...

Respond promptly to customer inquiries via phone, email, and live chat.Deliver accurate information about products, services, and company policies.Resolve customer concerns and escalate issues to appropriate departments when necessary.Record customer interactions and feedback in our CRM system for tracking and analysis.Assist with troubleshooting common...

Company DescriptionHathway Cable & Datacom Private Limited, part of the Rajan Raheja Group, is a leading provider in the cable and entertainment industry. Since our inception in 1995, we have been committed to offering quality services and transforming how people receive information and entertainment. Hathway's services now include Cable TV, Digital Cable...

serve as the primary point of contact between a company and its customers, resolving issues, providing product/service information, and processing transactions like orders and returns. Responsibilities include managing multiple communication channels (phone, email, chat), documenting interactions, collaborating with other departments, and working towards...

Responding to Inquiries: Customer Service Assistants must be adept at managing and responding to a wide range of questions and concerns from customers. They provide information about products, services, and company policies, ensuring that customers receive accurate and timely replies. ​ Resolving Issues: These professionals are problem-solvers who handle...

Responding to questions about products, services, and company policies via phone, email, chat, or in person. Resolving customer issues and complaints: Working to find solutions to customer problems, addressing concerns promptly and effectively. Processing orders and returns: Handling transactions, including taking orders, processing payments, and managing...

Overseeing day-to-day operations of the customer service department.Responding to customer inquiries, complaints, and escalations in a timely manner.Developing and implementing customer service policies, procedures, and standards.Setting customer satisfaction goals and working with the team to achieve them.Working knowledge of customer service software and...

Team leadership: Lead, mentor, and motivate a team of customer service representatives to meet performance goals. Performance monitoring: Monitor daily operations and track key performance indicators (KPIs) such as call quality, customer satisfaction, and average handling time. Quality assurance: Listen to customer interactions and ensure adherence to...