Customer Relations

14 hours ago

Nashik, Maharashtra, India Aavesh Enterprises Full time ₹ 1,80,000 - ₹ 20,00,000 per year

Job Purpose:

To ensure high levels of customer satisfaction and loyalty by managing customer interactions, resolving complaints, and coordinating between sales, service, and other departments. The role focuses on improving customer experience throughout the vehicle purchase and ownership lifecycle.

Key Responsibilities:1. Customer Interaction & Satisfaction

  • Serve as the primary point of contact for customers regarding sales and service-related queries.
  • Handle customer complaints and ensure timely and effective resolution.
  • Conduct follow-ups after vehicle delivery and service visits to measure customer satisfaction.
  • Maintain customer feedback records and prepare reports on customer satisfaction metrics.

2. Coordination with Internal Teams

  • Coordinate between sales, service, and spare parts departments to ensure smooth customer experience.
  • Work closely with the service department to monitor turnaround times and ensure service quality.
  • Support the sales team in managing customer relationships and retention initiatives.

3. Customer Retention & Loyalty Programs

  • Manage loyalty and retention campaigns (AMC renewals, extended warranty, service reminders).
  • Organize customer engagement activities such as car clinics, appreciation events, and feedback drives.

4. Reporting & Documentation

  • Maintain customer databases, feedback records, and complaint logs.
  • Prepare daily/weekly/monthly reports on customer satisfaction, complaints, and resolutions.
  • Analyze trends in customer feedback and recommend process improvements.

5. Compliance & Brand Representation

  • Ensure all customer touchpoints meet the OEM (manufacturer) brand standards.
  • Adhere to company policies and manufacturer guidelines related to customer handling.
  • Represent the brand professionally and ethically at all times.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict-resolution abilities
  • Customer-oriented mindset
  • Basic knowledge of automobile products and services
  • Proficiency in CRM software and MS Office tools

Qualifications & Experience:

  • Bachelor's degree (preferably in Business, Marketing, or Automobile Engineering)
  • 1–5 years of experience in customer service or relations (automobile industry preferred)
  • Familiarity with dealership operations

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Customer Relations: Building Materials

    4 days ago

    Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Summary:The Customer Relations Manager will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, resolving complaints efficiently, and maintaining long-term relationships with clients in the building materials sector. The role acts as a vital bridge between the sales team, operations, and the client.Key...

  • Customer Technical Service

    2 weeks ago

    Nashik, Maharashtra, India Svytel Communication Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    About Aiwati Solutions Pvt LtdAiwati Solutions is a SaaS CPaaS platform providing WhatsApp Business API, Google RCS, Bulk SMS, and Omnichannel CRM solutions to SMEs and enterprises. Our mission is to simplify customer communication with secure and scalable technology.Role OverviewWe are looking for a Customer Technical Service & Analytics Executive to...

  • Dispatch & Export Documentation Executive

    2 days ago

    Nashik, Maharashtra, India Aavesh Enterprises Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    Job Summary:The Dispatch & Export Documentation Executive is responsible for handling all dispatch-related activities, export documentation, coordination with shipping lines, transporters, and ensuring smooth movement of goods from warehouse to customers (domestic and international). The role requires accuracy, attention to detail, and knowledge of export...

  • Account-payroll, PF-ESIC-office administrator

    2 weeks ago

    Nashik, Maharashtra, India KATMAP REMEDIES PVT LTD Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for an Account-Payroll, PF-ESIC-Office Administrator at KATMAP REMEDIES PVT LTD, located in Nashik. The role involves day-to-day tasks such as managing accounts, processing payroll, and handling PF and ESIC-related administrative duties. Additionally, the office administrator will be responsible for...

  • Urgent Job Opening For Service Advisor

    15 hours ago

    Nashik, Maharashtra, India Prajakta Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Location :- AmbadPrepare effective service plan to generate more service inflow.Attend various Dealership events organized to generate enquires.To attend Major Customer Complaints/VOC and co-ordination with the customer.Daily, Weekly and Monthly plan to resolve customer complaints.Monitoring service target number of units v/s monthly target...

  • Sales Coordinator

    3 days ago

    Nashik, Maharashtra, India Ssepl Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Profile: Female Sales CoordinatorPosition Overview: A Female Sales Coordinator plays a pivotal role in supporting the sales team by managing administrative tasks, coordinating sales activities, and ensuring smooth communication between the sales department and other relevant stakeholders. This position requires a combination of organizational skills,...

  • Cafe Manager

    4 days ago

    Nashik, Maharashtra, India Cafevia Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:Manage caf operations: inventory, staff, vendorsEnsure customer satisfaction through service excellenceOversee pet pooja program & vendor relations

  • Marketing : Car Detailing

    4 days ago

    Nashik, Maharashtra, India Aavesh Enterprises Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for an energetic and creative Marketing Executive to promote our car detailing and automotive care services. The candidate will be responsible for driving brand awareness, generating leads, building partnerships, and implementing both online and offline marketing strategies to attract new customers and retain existing ones.Key...

  • store maneger

    2 weeks ago

    Nashik, Maharashtra, India Huphen Fabricators Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Huphen Fabricators Pvt. Ltd., we manufacture composite insulators, instrument transformers, and metering panels in the medium voltage category. We have successfully designed, developed, and manufactured insulators up to 245 kV for various applications and are channel partners of CG Power & Industrial Solutions Ltd. for switchgear panels...

  • Technical Support Engineer

    6 days ago

    Nashik, Maharashtra, India Mahek Enterprise Full time ₹ 1,20,000 - ₹ 1,30,000 per year

    Job Summary:We are seeking a dedicated and technically skilled Technical Support Engineer with at least 1 year of hands-on experience in solar rooftop systems. The ideal candidate will be responsible for providing remote and on-site technical support for rooftop solar PV systemsKey Responsibilities:Provide technical support to customers, installers, and...