Sales & Guest Relations Manager: Banquet & Lawns

12 hours ago

Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 30,00,000 - ₹ 42,00,000 per year

Position Overview

We are seeking an experienced and customer-oriented Sales & Guest Relations Manager to manage banquet bookings, lawn events, and guest interactions. The ideal candidate will have strong sales skills, excellent communication, and hands-on experience in event management within hotels, resorts, or banquet venues.

Key Responsibilities1. Sales & Business Development

  • Generate new leads and convert inquiries for weddings, social events, corporate functions, and celebrations.
  • Conduct venue show-rounds for potential clients.
  • Achieve monthly and yearly banquet & lawn sales targets.
  • Build relationships with event planners, corporate clients, and wedding organizers.

2. Guest Relations & Client Servicing

  • Act as the primary contact for all guests and clients before, during, and after events.
  • Ensure high levels of satisfaction through personalized service.
  • Handle guest concerns and resolve issues promptly.
  • Coordinate with clients on event details, décor, menus, and special requirements.

3. Event Coordination

  • Liaise with banquet operations, F&B, kitchen, housekeeping, and AV teams for smooth event execution.
  • Ensure all arrangements are delivered as per client expectations.
  • Conduct pre-event and post-event briefings with the operational team.
  • Oversee event setup, guest flow, and overall execution quality.

4. Contracting & Documentation

  • Prepare proposals, event contracts, and cost estimates.
  • Maintain proper records of bookings, contracts, payments, and event files.
  • Ensure timely follow-ups and closure of accounts.

5. Market Research & Strategy

  • Evaluate competitor offerings to strengthen the sales approach.
  • Contribute ideas for seasonal promotions and sales packages.
  • Participate in marketing initiatives for banquet & lawn promotions.

6. Customer Relationship Management (CRM)

  • Maintain and update the CRM database.
  • Follow up with past clients for repeat business and referrals.
  • Track client feedback and implement service improvements.

Qualifications & Requirements

  • Bachelor's degree in Hospitality, Business, Event Management, or related field.
  • 2–5 years of experience in banquet sales, events, or hospitality guest relations.
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent presentation and customer service abilities.
  • Ability to handle high-stress, fast-paced event environments.
  • Familiarity with event planning, banquet operations, and hospitality standards.
  • Proficiency in MS Office; knowledge of PMS/CRM systems is an advantage.

Key Competencies

  • Sales & negotiation
  • Customer service excellence
  • Event coordination
  • Leadership & teamwork
  • Problem-solving
  • Attention to detail
  • Time management

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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