
Relationship Manager
2 days ago
About This job:
This role involves managing and nurturing client relationships to drive business growth, resolve issues, and enhance customer satisfaction. It requires strategic planning, cross-functional collaboration, and strong communication skills to expand the customer base and deliver exceptional service.
Responsibilities:
As a Relationship Manager,
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- seek out the appropriate contact in an organization
- think strategically - seeing the bigger picture and setting aims and objectives in order to
- develop and improve the business
have a good understanding of the businesses' products or services and be able to advise
others about them
- liaise with the finance team, CS team and legal departments as appropriate
Additional Details:
- Travel as and when needed to customer locations
- Stationed in Hyderabad
Requirements:
- MBA is required
- Work experience of 3-6 years in Customer relationship Industry in the fields of Real Estate,
Financial Industry
Skills:
- an excellent telephone manner for ongoing communication with customers
- interpersonal skills for building and developing relationships with clients
- written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills
- IT skills, including the use of spreadsheets
- Financial Modelling
What to expect:
- ll work in an office environment, but might travel within the day for face-to-face meetings with customers and other business partners.
- You may have the responsibility of managing a team and their output.
- You'll be expected to dress smartly, especially for meetings, though slightly more relaxed
business casual attire may be acceptable at other times.
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