IT and Support Specialist

At Aftershoot, we're building more than just AI tools; we're building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.

We're a fast-growing, passionate team backed by over 30,000+ photographers and $10 M+ in ARR.

But we're just getting started. Our mission is clear: solve the biggest pain points in photography, and keep evolving with photographers who use our tools daily.

Let's create the future of AI in photography, together.

About the Role

We're looking for an
IT & Tech Support Specialist
to build, manage, and secure Aftershoot's IT infrastructure. You'll be the go-to person for all things IT—supporting employees, managing assets, maintaining networks, and ensuring data security.

This role is perfect for someone who enjoys solving IT challenges across hardware, software, and networking, while also scaling IT systems and processes in a fast-paced, high-growth SaaS environment.

Responsibilities

• Coordinate with ISPs (Tata, Airtel, etc.) for installation, maintenance, and escalations
• Manage internet uptime and ensure backup connections for business continuity
• Provide first-level IT troubleshooting for laptops, desktops, servers, and network issues
• Oversee LAN/WAN setup, VPNs, and firewall configurations
• Manage server setup, monitoring, and maintenance to ensure reliability
• Maintain accurate IT asset records (laptops, chargers, accessories) in Keka/Jira or similar
• Handle allocation, tracking, repair/replacement, and collection of company devices
• Source laptops, monitors, and networking equipment for new hires and office setups
• Negotiate with vendors on pricing, warranties, and SLAs
• Set up laptops with required OS, software, and security tools (Okta, Zscaler, endpoint protection)
• Manage user accounts and access for Google Workspace, Slack, Zoom, and other SaaS tools
• Ensure compliance with IT policies, data backup, and cybersecurity protocols
• Suggest and implement improvements to strengthen IT infrastructure and processes

What We're Looking For

• 4+ years of experience in IT support, networking, or system administration
• Strong troubleshooting skills across hardware, software, servers, and networks
• Familiarity with firewall, VPN, and endpoint security administration
• Hands-on experience with IT asset management platforms (Keka, Jira, or equivalents)
• Ability to manage multiple vendors and negotiate effectively
• Proactive, detail-oriented, and comfortable with fast-paced environments
• Bonus:
  Experience with SaaS admin (Google Workspace, Slack, Zoom, etc.) or server setup/monitoring

Why Join Us?

At Aftershoot, we move fast, build smart, and create impact. You'll be part of a small but high-energy team that values ownership, innovation, and efficiency. If you love solving IT problems and building smooth systems for people to work better — this role is for you.