IT Support Specialist – Digital Technology

2 weeks ago

Delhi, Delhi, India DYNE IT Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Summary

We are looking for a proactive and technically proficient IT Support Specialist to serve as the first point of contact for all Digital Technology support requests. This individual will provide onsite support across desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You'll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.

Key Responsibilities

Serve as the primary point of contact for all IT-related issues and requests within the office – covering desktops (Windows/Mac), infrastructure (compute, storage, networks), applications, and cloud services.

Provide technical support and hands-on troubleshooting of laptops, desktops, printers, mobile phones, conference room equipment, and peripherals.

Support end-users with Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.

Respond to and manage service tickets using ITSM platforms (e.g., ServiceNow), ensuring SLAs are met and users are kept informed.

Troubleshoot hardware and software issues across Windows, macOS, and mobile (iOS/Android) platforms.

Set up and support video conferencing systems and collaboration tools.

Document technical procedures, best practices, and configuration guides for repeatable support and smooth knowledge transfer.

Assist with asset management, device onboarding/offboarding, license compliance, and patch management.

Collaborate with global IT teams to escalate complex issues and ensure a consistent support experience across locations.

Support end-user onboarding, workstation configuration, software installation, and access provisioning.

Required Qualifications & Experience

Diploma or degree in Information Technology, Computer Science, or a related technical field.

5+ years of onsite IT support experience in a corporate environment.

Proven expertise in:

Windows OS support (Windows 10/11)

Mac OS and mobile device troubleshooting (iOS/Android)

Microsoft 365 suite – Teams, OneDrive, Outlook, etc

Desktop/laptop imaging, device deployment, and patching

Printer support and conference room setups

Hands-on experience with ticketing systems such as ServiceNow.

Familiarity with enterprise applications like Adobe, Autodesk, Bluebeam, Bentley, Trimble is an advantage.

Preferred Skills & Attributes

Strong communication skills with the ability to support users across various levels of seniority.

Customer-service oriented approach with a focus on problem ownership and timely resolution.

Capable of prioritising issues, multitasking, and handling urgent requests calmly.

Detail-oriented with a commitment to maintaining IT standards, documentation, and compliance.

Able to work independently at the assigned location while collaborating effectively with remote/global IT teams.

Demonstrated willingness to learn and adapt to new tools, technologies, and processes.

Other Details

Employment Type: Permanent or Contract (as per business need)

Travel Requirement: May require overseas travel to client location

Notice Period: Immediate joiners or maximum 1 month notice period.

  • Information Technology Support Specialist

    4 weeks ago

    New Delhi, Delhi, India, Delhi Resecurity Full time

    Company Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...

  • Information Technology Specialist

    1 week ago

    Delhi, Delhi, India Times OTT Magazine Full time

    Company DescriptionTimes OTT MediaTechis a leading media infrastructure organization supporting group companies across Asia. We specialize in managing advanced technology ecosystems that power media operations, digital platforms, and enterprise systems. With a focus on innovation, reliability, and scalability, we ensure seamless integration of technology...

  • Digital Specialist

    2 weeks ago

    Delhi, Delhi, India Explore Abroad Edu Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionExplore Abroad Edu is a New Delhi–based overseas education consultancy dedicated to guiding Indian students toward globally recognized medical careers. We specialize in facilitating direct admission to top medical universities across destinations such as Russia, Georgia, Cyprus, Armenia, and other reputed locations. Our mission is to...

  • Digital Marketing Specialist

    2 weeks ago

    Delhi, Delhi, India MINDSNOB CONSULTING PVT LTD Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionMINDSNOB CONSULTING PVT LTD offers a range of services including IT Services, Networking Services, and Event Management. We provide industry best practices for design, installation, project management, infra-audits, and support. Our team manages over 50,000 network nodes through resident engineers and help desks. We also partner with...

  • Support Specialist

    2 weeks ago

    Delhi, Delhi, India Syliony Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Support Specialist at Tech Mahindra, located in Delhi, India. The Support Specialist will be responsible for providing technical support and customer support, troubleshooting issues, and effectively communicating solutions and updates to clients and internal teams. The Support Specialist will also be...

  • Digital Marketing Specialist

    2 weeks ago

    Delhi, Delhi, India orinnovative Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionOrinnovative Technology is a Web and Mobile App Development Agency based in India, serving customers in the USA, Canada, U.A.E., South Africa, and worldwide. Since 2010, Orinnovative Technology has been delivering IT services globally with 50+ skilled professionals. With a strong focus on performance, the company has won over 500...

  • Information Technology Specialist

    6 days ago

    Delhi, Delhi, India TechNyanja Agencies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is an on-site, full-time role for an Information Technology Specialist located in Delhi, India. The Information Technology Specialist will be responsible for managing and maintaining network systems, ensuring network security, and troubleshooting IT-related issues. This individual will also provide exceptional customer service, assisting...

  • Technology and Analytics Specialist

    4 days ago

    Delhi, Delhi, India Clinton Health Access Initiative Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    OverviewThe Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. CHAI was founded in 2002...

  • Technology and Analytics Specialist

    4 days ago

    Delhi, Delhi, India Clinton Health Access Initiative Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Overview:The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.CHAI was founded in 2002 in...

  • Technology and Analytics Specialist

    4 days ago

    Delhi, Delhi, India Clinton Health Access Initiative, Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.CHAI was founded in 2002 in response...