IT Support Specialist – Digital Technology
2 weeks ago
Role Summary
We are looking for a proactive and technically proficient IT Support Specialist to serve as the first point of contact for all Digital Technology support requests. This individual will provide onsite support across desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You'll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.
Key Responsibilities
Serve as the primary point of contact for all IT-related issues and requests within the office – covering desktops (Windows/Mac), infrastructure (compute, storage, networks), applications, and cloud services.
Provide technical support and hands-on troubleshooting of laptops, desktops, printers, mobile phones, conference room equipment, and peripherals.
Support end-users with Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
Respond to and manage service tickets using ITSM platforms (e.g., ServiceNow), ensuring SLAs are met and users are kept informed.
Troubleshoot hardware and software issues across Windows, macOS, and mobile (iOS/Android) platforms.
Set up and support video conferencing systems and collaboration tools.
Document technical procedures, best practices, and configuration guides for repeatable support and smooth knowledge transfer.
Assist with asset management, device onboarding/offboarding, license compliance, and patch management.
Collaborate with global IT teams to escalate complex issues and ensure a consistent support experience across locations.
Support end-user onboarding, workstation configuration, software installation, and access provisioning.
Required Qualifications & Experience
Diploma or degree in Information Technology, Computer Science, or a related technical field.
5+ years of onsite IT support experience in a corporate environment.
Proven expertise in:
Windows OS support (Windows 10/11)
Mac OS and mobile device troubleshooting (iOS/Android)
Microsoft 365 suite – Teams, OneDrive, Outlook, etc
Desktop/laptop imaging, device deployment, and patching
Printer support and conference room setups
Hands-on experience with ticketing systems such as ServiceNow.
Familiarity with enterprise applications like Adobe, Autodesk, Bluebeam, Bentley, Trimble is an advantage.
Preferred Skills & Attributes
Strong communication skills with the ability to support users across various levels of seniority.
Customer-service oriented approach with a focus on problem ownership and timely resolution.
Capable of prioritising issues, multitasking, and handling urgent requests calmly.
Detail-oriented with a commitment to maintaining IT standards, documentation, and compliance.
Able to work independently at the assigned location while collaborating effectively with remote/global IT teams.
Demonstrated willingness to learn and adapt to new tools, technologies, and processes.
Other Details
Employment Type: Permanent or Contract (as per business need)
Travel Requirement: May require overseas travel to client location
Notice Period: Immediate joiners or maximum 1 month notice period.
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