General Manager

3 days ago

Mumbai, Maharashtra, India Zolo Full time

Key Responsibilities:A. P&L Ownership & Financial GovernanceDrive full-cycle P&L for all hotels in the city—covering room, F&B, and banquet revenue lines.Deliver city-level EBITDA and CM-1 targets , maintaining optimal rate–mix–occupancy balance.Conduct monthly P&L reviews and cost audits with property GMs and finance teams.Manage productivity metrics—revenue per employee, GOP per key, energy cost ratio, etc.Ensure all receivables, collections, and pricing approvals align with city-wise profitability goals.B. Sales & Revenue GrowthLead the city sales organisation (corporate, OTA, and retail) to achieve budgeted revenues.Implement dynamic pricing and distribution strategies across OTAs, GDS, and corporate accounts.Drive local B2B tie-ups , project business, and long-stay corporate partnerships.Conduct weekly revenue reviews with Central Revenue team to monitor pick-ups, pace, and rate index.Collaborate on marketing activations and digital visibility to strengthen the brand in the city.C. Operations & Service ExcellenceOversee day-to-day property operations through GMs and Assistant Managers.Ensure SOP adherence, brand standards, and guest delight metrics (NPS > 90) .Govern preventive maintenance, housekeeping, and F&B quality benchmarks.Drive S&OP cadence – Daily huddles, weekly operating reviews, and monthly scorecards.Benchmark cost of operations, staff efficiency, and service turnaround times.D. People Leadership & Organisation DevelopmentLead and mentor the city leadership team (Sales, Ops, and Functional Managers).Build a strong second line of Cluster Managers / Property Heads.Drive performance culture with clear KPI ownership and review frameworks .Foster collaboration between Sales and Operations for unified goal achievement.Champion Z Hotels' culture of agility, accountability, and high-performance hospitality.E. Strategic Projects & Expansion SupportPartner with leadership in new hotel acquisitions, onboarding, and launch readiness .Support feasibility studies, pricing models, and pre-opening ramp-up strategies.Drive continuous improvement initiatives for productivity and service innovation.Serve as the key city representative for audits, investor visits, and media interactions.

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