Assistant Distribution Planning and Customer Service Manager
2 weeks ago
Wellbeing Collective India – Assistant Distribution Planning and Customer Service Manager (WL1C/1D)
Background on Wellbeing Collective
Wellbeing Collective is a strategic Unilever global business unit established to capture the growth opportunity in the €140bn global consumer health segment defined by Vitamins, Minerals, and Supplements (VMS) product category. Our ambition is to build a €5bn business globally; and be a global top 3 player within this space.
As of today, our brands include Equilibra in Italy; OLLY, SmartyPants, Liquid IV, Onnit, Welly and Nutrafol in the US with ~€2.3 bn in turnover. We have established a presence in India with a ~€1.5million in turnover through Liquid IV. Our ambition is to double our business YoY and exceed €20million by 2030.
Job Description Overview
This role will allow you to join an exciting and entrepreneurial team, whilst reporting directly to the Head of e-Commerce Customer Operations of Hindustan Unilever Limited and dotted line to Wellbeing Collective Supply Chain Manager (APAC). This is a fast-growing business unit with an agile, collaborative team with a strong bias for action mindset. This role is based in Dehli, primary responsibility is to lead the distribution planning and customer service operations for Liquid IV India.
Key Accountabilities & Job Responsibilities:
Distribution Planner
To lead the distribution planning of Wellbeing Collective (Liquid IV) in India. To execute and track downstream allocations to our depots as per demand requirements. KPI Management
Allocation % of orders > 95%
To execute any depot transitions within our network of inventory To execute factory to central depot dispatches basis of supply plan by co-ordinating between HUL Logstics team and Factory (CM – TLS) Daily monitoring & execution of ad-hoc movements between central depot to other depots to ensure the downstream depots are sufficiently stock up as per the SLA
Customer Services
To be a single POC representative for LIV and work closely with the KAMs/B&W customer service to monitor and ensure smooth execution of customer orders Highlight any additional requirements from customers to the Supply Planner for incremental supplies KPI Management
DR > 95%
Allocation to invoicing > 99%
To lead Customer service operations by monitoring / executing actions such as pricing discrepancies, order mismatch, depot transitions and etc To manage returns and credits of customers
Job requirements:
Background in distribution planning and customer service is preferred. Commercially savvy and oriented with strong business mindset and attention for detail is a key attribute Familiar with ERP (SAP) systems. Proficiency in Microsoft Office Suite (Excel, PowerPoint). Detail oriented. Ability to effectively handle multiple tasks at the same time. Excellent written and verbal communication skills. Ability to work cross functionally and across different cultures is important. Collaborative, constructive, positive and open mindset to investigate, experiment will be critical for this fast-growing business. Logical, structured thinking for problem solving will be required for day-to-day job Inquisitive, willingness to learn and ability to handle change in fast-paced environment
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