Assistant Distribution Planning and Customer Service Manager

2 weeks ago


Delhi, Delhi, India Unilever Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Wellbeing Collective India – Assistant Distribution Planning and Customer Service Manager (WL1C/1D)

Background on Wellbeing Collective

Wellbeing Collective is a strategic Unilever global business unit established to capture the growth opportunity in the €140bn global consumer health segment defined by Vitamins, Minerals, and Supplements (VMS) product category. Our ambition is to build a €5bn business globally; and be a global top 3 player within this space.

As of today, our brands include Equilibra in Italy; OLLY, SmartyPants, Liquid IV, Onnit, Welly and Nutrafol in the US with ~€2.3 bn in turnover. We have established a presence in India with a ~€1.5million in turnover through Liquid IV. Our ambition is to double our business YoY and exceed €20million by 2030.

Job Description Overview

This role will allow you to join an exciting and entrepreneurial team, whilst reporting directly to the Head of e-Commerce Customer Operations of Hindustan Unilever Limited and dotted line to Wellbeing Collective Supply Chain Manager (APAC). This is a fast-growing business unit with an agile, collaborative team with a strong bias for action mindset. This role is based in Dehli, primary responsibility is to lead the distribution planning and customer service operations for Liquid IV India.

Key Accountabilities & Job Responsibilities:

Distribution Planner

To lead the distribution planning of Wellbeing Collective (Liquid IV) in India.   To execute and track downstream allocations to our depots as per demand requirements. KPI Management

Allocation % of orders > 95%  

To execute any depot transitions within our network of inventory To execute factory to central depot dispatches basis of supply plan by co-ordinating between HUL Logstics team and Factory (CM – TLS) Daily monitoring & execution of ad-hoc movements between central depot to other depots to ensure the downstream depots are sufficiently stock up as per the SLA

Customer Services

To be a single POC representative for LIV and work closely with the KAMs/B&W customer service to monitor and ensure smooth execution of customer orders Highlight any additional requirements from customers to the Supply Planner for incremental supplies KPI Management

DR > 95%

Allocation to invoicing > 99%

To lead Customer service operations by monitoring / executing actions such as pricing discrepancies, order mismatch, depot transitions and etc To manage returns and credits of customers

Job requirements:

Background in distribution planning and customer service is preferred. Commercially savvy and oriented with strong business mindset and attention for detail is a key attribute Familiar with ERP (SAP) systems. Proficiency in Microsoft Office Suite (Excel, PowerPoint). Detail oriented. Ability to effectively handle multiple tasks at the same time. Excellent written and verbal communication skills. Ability to work cross functionally and across different cultures is important. Collaborative, constructive, positive and open mindset to investigate, experiment will be critical for this fast-growing business. Logical, structured thinking for problem solving will be required for day-to-day job Inquisitive, willingness to learn and ability to handle change in fast-paced environment


  • Customer Planning

    4 days ago


    Delhi, Delhi, India Advocate Group Full time

    Do you want to be part of a global FMCG powerhouse, driving best-in-class brand activations in the exciting world of Global Travel Retail?Are you an experienced trade or customer marketing professional with a passion for delivering premium brand experiences?The Advocate Group are currently representing a leading premium drinks brand who are driving growth...

  • Customer Planning

    3 weeks ago


    Delhi, Delhi, India William Grant & Sons Full time

    Job DescriptionGTR is the shop window to the world Showcasing our iconic and award-winning luxury spirits portfolio in international airport stores and cruise ships.The future is extremely bright for our premium and luxury spirits portfolio within the travel retail channel. Our Customer Planning & Activation Managers create and deliver world class marketing...

  • Customer Planning

    4 days ago


    Delhi, Delhi, India Advocate Group Full time

    Do you want to be part of a global FMCG powerhouse, driving best-in-class brand activations in the exciting world of Global Travel Retail? Are you an experienced trade or customer marketing professional with a passion for delivering premium brand experiences? The Advocate Group are currently representing a leading premium drinks brand who are driving...

  • Personal Assistant

    3 days ago


    Delhi, Delhi, India SKJ Group Full time

    Company DescriptionWe, SKJ Group, started in the year 2019, are one of the leading manufacturers of PP Pall Rings & PP Saddles. We are dedicated to delivering high-quality products and services to meet diverse customer requirements. Manufactured at our state-of-the-art facility using quality-controlled materials from esteemed vendors, our products ensure...


  • Delhi, Delhi, India Conceptz and Beyond Full time

    Company DescriptionConceptz and Beyond is a professional communications and advertising studio based in Delhi, India, servicing clients across the globe. We specialize in developing communications and strategy, designing brand identity, marketing collateral, photoshoots, and films. Recently, we have implemented mixed reality and smart audio tours as part of...

  • Assistant Manager

    3 weeks ago


    Delhi, Delhi, India Megma Services Full time

    Global MNC Requires Asst Manager Mgr Brand Communication - Delhi- One of our client a leading Global MNC offering 360- marketing solutions CRM Loyalty programme It is 80-year old MNC operating in almost 30 countries worldwide including India operations in Delhi Mumbai Bangalore Chennai Over the years the deep insights on market dynamics and trade...


  • Delhi, Delhi, India beBeeLeader Full time ₹ 8,00,000 - ₹ 10,00,000

    About This Role">As a seasoned leader in customer support, you will drive excellence in service delivery across all channels, ensuring timely and empathetic interactions that meet or exceed service level agreements. You will lead a high-performing team of customer service agents, providing guidance, coaching, and feedback to ensure they have the skills and...


  • Delhi, Delhi, India Megma Services Full time

    Asst Mgr Mgr Brand communication - Loyalty campaignGlobal MNC Requires Asst Manager- Brand Communication - Loyalty Campaign- Okhla Delhi One of our client a leading Global MNC offering 360- marketing solutions CRM Loyalty programme It is 80-year old MNC operating in almost 60 countries worldwide including India operations in Delhi Mumbai Bangalore...

  • Assistant Manager

    3 weeks ago


    Delhi, Delhi, India Deloitte Full time

    TaxIndirect Tax Assistant ManagerYour potential unleashed India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders and organisations shaping the future of the region and indeed the world beyond At Deloitte your whole self to work ...


  • Delhi, Delhi, India Apollo Athenaa Women's Cancer Centres Full time

    Responsible for executing field-level marketing and sales strategies, generating patient referrals, and creating awareness about cancer prevention and treatment services tailored for women. The role involves a combination of on-ground networking, digital support, and community engagement activities.Roles:Build and maintain strong relationships with local...