Admin Lead/Officer
1 week ago
Job Title: Admin Lead
Location: Perungudi, Chennai
Employment Type: Full-time
Reporting To: Operations Head / Facility Manager
**Male candidates preferred
Role Summary
The Admin Lead will oversee and streamline administrative operations for our captive BPO center. This role ensures seamless facility management, vendor coordination, compliance adherence, and administrative support to internal teams. The ideal candidate will bring a proactive mindset, strong organizational skills, and experience in managing administrative functions in a high-volume, process-driven environment.
Key Responsibilities
Facility & Infrastructure Management
Oversee day-to-day office operations, including housekeeping, security, pantry, and maintenance
Ensure uninterrupted utilities (power, internet, HVAC) and coordinate with facility vendors
Vendor & Procurement Oversight
Manage vendor contracts, SLAs, and procurement of office supplies and services
Negotiate cost-effective solutions while maintaining quality standards
Compliance & Safety
Ensure adherence to statutory and regulatory requirements (e.g., fire safety, labor laws, EHS)
Maintain documentation for audits and inspections
Administrative Support
Coordinate travel, logistics, and accommodation for employees and visitors
Manage front-desk operations, courier services, and mailroom activities
Team Leadership
Lead and mentor a team of administrative staff, including office assistants and support personnel
Define KPIs, conduct performance reviews, and foster a culture of accountability
Budgeting & Reporting
Prepare and manage the admin budget; track expenses and optimize costs
Generate periodic reports on facility usage, vendor performance, and compliance metrics
Qualifications & Skills
5+ years of experience in administrative roles, preferably in a BPO or ITES setup
Strong leadership and team management capabilities
Proficiency in MS Office and facility management tools
Excellent communication, negotiation, and problem-solving skills
Familiarity with ISO, OSHA, or other workplace safety standards is a plus
Preferred Attributes
Experience in scaling admin operations during rapid team expansion
Exposure to managing multi-location facilities or 24x7 operations
Ability to work under pressure and handle crisis situations calmly.
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