Restaurant Captain

2 days ago

Mumbai, Maharashtra, India Thyme & Whisk Full time ₹ 1,200 - ₹ 2,76,000 per year
  • Supervising and Training Staff:Restaurant captains are responsible for training new staff, assigning tasks, and ensuring all servers and support staff are performing their duties effectively.
  • Ensuring Excellent Customer Service:They are expected to greet guests warmly, address their needs promptly, and resolve any issues or complaints professionally.
  • Coordinating with the Kitchen:Effective communication with the kitchen staff is crucial for timely food delivery, handling special requests, and managing dietary restrictions or allergies.
  • Maintaining Service Standards:Restaurant captains monitor the dining area to ensure cleanliness, proper table settings, and adherence to service protocols.
  • Managing Reservations and Seating:They may be involved in managing reservations, assigning tables, and ensuring efficient seating arrangements.
  • Handling Guest Complaints:Addressing and resolving any customer complaints or concerns in a professional and timely manner is a key responsibility.
  • Inventory and Stock Management:They may be involved in managing inventory of tableware, linens, and other supplies, ensuring adequate stock levels.
  • Promoting and Selling:In some establishments, restaurant captains may also be involved in promoting menu items, specials, and beverages.

Essential Skills:

  • Strong Communication Skills:Effective communication with both guests and staff is vital for coordinating service and resolving issues.
  • Leadership and Team Management:The ability to lead, motivate, and guide a team of service staff is essential.
  • Problem-Solving and Conflict Resolution:Restaurant captains need to be able to handle unexpected situations and resolve conflicts effectively.
  • Customer Service Skills:A strong focus on customer satisfaction and the ability to anticipate and meet guest needs are crucial.
  • Product Knowledge:Familiarity with the menu, including ingredients, preparation methods, and potential allergens, is important.
  • Organizational Skills:Managing reservations, seating arrangements, and inventory requires strong organizational abilities.
  • Candidates with 0-3 years of relevant experience are required.

Job Types: Full-time, Permanent

Pay: ₹10, ₹23,000.00 per month

Benefits:

  • Food provided

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