Crm Executive

15 hours ago

Gurgaon, Haryana, India Hear Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Hands-on

is a fast-growing, profitable health tech company that is disrupting the way hearing aids are sold. Since starting our journey in 2012, we have helped over 400,000 customers get on the path to better hearing. Our team has grown to over 1,000 people, with 8 international locations in Miami, Denver, Berlin, Toronto, Seoul, Bern, and Gurgaon. Join us now as we continue to revolutionize this $15 billion industry

We are looking for a CRM Executive to join our Customer Acquisition Team in Gurgaon. This role is ideal for someone with 2-4 years experience in CRM or digital marketing, who wants to grow in a fast-paced environment.

Your Responsibilities

  • Assist in planning and executing campaigns (Email, Whatsapp, RCS, SMS, Push notifications) to engage, nurture, and reactivate customers.
  • Work with the CRM Manager to develop customer journeys that drive conversions and improve retention.
  • Build and manage Email/Whatsapp/ SMS templates for personalized customer communication.
  • Monitor campaign performance, prepare reports, and identify opportunities to optimize results.
  • Support with data management and segmentation for targeted campaigns.
  • Stay updated on CRM best practices (deliverability, inbox placement, A/B testing, customer engagement).
  • Collaborate with internal teams to ensure smooth execution of campaigns.

Your Profile

  • Hands on experience in CRM, digital marketing, or Whatsapp/ SMS / RCS campaign execution.
  • Hands-on experience with any CRM or automation tool (Salesforce, Braze, Msg91 etc.) preferred
  • Good knowledge of Excel (pivot tables, basic analysis) and ability to interpret campaign performance data.
  • Strong attention to detail, organizational skills, and ability to work under deadlines.
  • A proactive, curious, and problem-solving mindset.
  • Strong written and verbal communication skills.
  • Strong analytical skills to improve performance and drive A/B tests

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