CRM Executive

2 days ago


Gurgaon, Haryana, India Instant Supply Chain Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We're Hiring at Instant Transport Solution Pvt Ltd

Exciting new opportunities are available now. We're looking for passionate and talented individuals to join our team.

Job Title: CRM Executive

Company: Instant Transport Solution Pvt. Ltd.

Department: Customer Service

Reports To: CRM Team Lead

Summary:

We are looking for a highly motivated and results-oriented Customer Relationship Management (CRM) professionals to join our growing team. In this role, you will be solving queries for Stakeholders ensuring exceptional customer service delivery and driving team performance.

Location: Sector 99, Gurugram

Responsibilities:

Customer Service Excellence:

Handelling queries through email and calls

Address concerns and complaints promptly and professionally.

Ensure adherence to company policies and procedures for service interactions.

Reporting & Analysis:

Generate reports on metrics and trends.

Prepare MIS and Analyze data

Share findings and recommendations to management.

Experience & Qualifications:

Educational Background Intermediate/Graduation.

Minimum 6 months of experience in a customer service role.

Proven track record of successfully coaching and developing customer service relationship.

Excellent communication, interpersonal, and conflict resolution skills.

Strong analytical and problem-solving skills.

Ability to work effectively in a fast-paced and dynamic environment.

Proficient in Microsoft Office Suite, with a strong emphasis on Excel.

We will be following a rotational shift schedule.


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