Customer Care Executive

3 hours ago

Chennai, Tamil Nadu, India Kezan consulting Full time ₹ 1,50,000 - ₹ 2,50,000 per year
Company Overview:
Kezan Consulting is a leading provider of Human Resources Services in India. With a strong commitment to client satisfaction and excellence, we strive to deliver top-notch customer care solutions.

Role and Responsibilities:
As a Customer Care Executive, you will be responsible for obtaining customer information through telephone calls and interviews. Your role includes verifying customer information, determining eligibility, explaining procedures, answering questions, and providing information. Additionally, you will contribute to maintain and improve quality results by adhering to standards and guidelines. A self-motivated approach and the ability to learn new product descriptions are essential for success in this role. You will also accomplish targets and contribute to the organization's mission by completing related tasks.

Candidate Qualifications:
To be eligible for this position, you should have a Bachelor's or Master's degree in any field. We value previous experience, ranging from 0.6 months to 6 years, in handling calls and providing customer service. Candidates with experience in the hospitality industry and a background in collections are preferred.

Required Skills:
  • Verbal communication
  • Phone skills / Mail skills
  • Listening
  • People skills
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

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