Customer Relation Executive

2 days ago

Indore, Madhya Pradesh, India Lata Motors Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Key Responsibilities

  • Handle customer inquiries over phone, WhatsApp, and email in a professional manner.
  • Maintain positive relationships with existing customers and assist them with their needs.
  • Provide accurate information about products, services, and warranty policies.
  • Coordinate with the workshop and service teams to ensure smooth operations and timely updates to customers.
  • Record customer feedback and maintain daily interaction reports.
  • Follow up with customers to ensure complete satisfaction and identify opportunities for service improvement.

Qualification & Experience:

  • Minimum Qualification: 12th Pass (Graduates can also apply).
  • Experience: Freshers and candidates with up to 1–2 years of experience in customer service, telecalling, or front desk roles are welcome.

Required Skills:

  • Good communication skills in Hindi and basic English.
  • Confident, polite, and customer-oriented approach.
  • Basic computer knowledge (MS Office, Email, WhatsApp Web).
  • Ability to multitask and handle customer queries efficiently.

What We Offer:

  • Supportive and professional work environment.
  • Opportunities for growth and career development within the company.

Why Join Us?

Be part of a renowned automotive brand that values innovation, integrity, and excellence. You'll lead a dynamic team that plays a key role in maintaining customer satisfaction and operational efficiency for Tata Motors' Commercial Vehicle division.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)
  • Hindi (Required)

Location:

  • Indore, Madhya Pradesh (Required)

Work Location: In person

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