Customer Relationship Management Executive

2 weeks ago


Indore, Madhya Pradesh, India Polystox Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

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Role Description

This is a full-time on-site role based in Indore for a Customer Relationship Management (CRM) Executive. In this role, you will be responsible for managing and maintaining relationships with clients, ensuring outstanding customer experiences, and driving customer retention. You will be working closely with the sales team, implementing strategies to increase customer engagement, analyzing customer data to enhance satisfaction, and addressing customer inquiries or concerns promptly.

Qualifications

  • Strong Analytical Skills to evaluate customer data, identify trends, and suggest improvements
  • Proficiency in Customer Retention and Customer Experience strategies to build loyalty
  • Excellent Communication skills for engaging effectively with clients and resolving queries
  • Experience in Sales with the ability to identify opportunities and contribute to revenue growth
  • Problem-solving aptitude and attention to detail
  • Ability to work collaboratively with teams and independently with minimal supervision
  • Proficiency in CRM tools and platforms is a plus
  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred


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