Desktop Support Engineer

1 week ago

Guindy Chennai Tamil Nadu, India Ticknetwork pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Role: Desktop Support Engineer-L1 And L2

Fresher / 8months -1 Year Experience Only

Experience: 1 Year - Salary: 15k In Hand , CTC 18k( Fixed)

Fresher Eligible- Salary: 12 CTC , 9,500 Take Home(Fixed)

Immediate Joining

Job Description:

  • Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.
  • Installation and troubleshooting of all kinds of applications used in Company
  • Handling customer escalations and proving solutions for the same.
  • Troubleshooting issues in Mails, operating systems, software/application, servers and networking device.
  • Installation, Customization and Administration of Windows.
  • Configuration of New user Profile, IP Address and LAN.
  • Monitor performance and ensure system availability and reliability.
  • Install, configure, and maintain the virtual environment utilizing VMware Horizon View
  • Assisting in maintaining VDI master images and installing client applications.
  • Collaborate with cross-functional IT teams , Work with Local Global Teams
  • Provide first-level support to end-users and address their windows, macOS and IOS device-related issues
  • Troubleshooting and resolve Windows, VDI and MacOS issues.
  • 100% satisfaction customer survey rate three months in a row and highest score of closer.
  • Diagnosed and resolved operating system, hardware and software program problems to root causes.

Skills:

Minimum 6Month Experience with Strong Skill Set In L1 We Need

Communication Skill

Networking

Fresher Need Systems Engineer Internship Or Certification Is Added Advantage

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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