Desktop Support

2 days ago

Korattur Chennai Tamil Nadu, India TACKITS TECHNOLOGIES PRIVATE LIMITED Full time ₹ 1,80,000 - ₹ 5,40,000 per year

Role Overview

This hybrid position serves dual responsibilities: providing advanced desktop/laptop technical support (including chip-level diagnostics and repairs) and handling the complete life-cycle of CCTV installations, diagnostics, and maintenance for enterprise and SMB clients.​

Key Responsibilities

L2 Desktop Support (Chip Level):

  • Diagnose, repair, and replace chip-level hardware components on desktops/laptops (motherboards, RAM, CPU, BIOS, etc.).
  • Troubleshoot advanced hardware and operating system problems; resolve escalated tickets from L1 teams.
  • Support OS re-installation, system imaging, and BIOS/UEFI configuration.
  • Perform preventive maintenance for desktops and laptops.
  • Coordinate vendor warranty claims and hardware replacements.
  • Asset management, performance optimization, and end-user training.
  • Maintain records of repairs, upgrades, and component replacements.

CCTV Installation & Service:

  • Plan, install, and configure CCTV cameras (IP/Analog), DVR/NVR systems, and related security equipment.
  • Lay and terminate cables (CAT6/Fiber) and mount equipment as per site layouts.
  • Diagnose and troubleshoot faults in video, network, and power connectivity.
  • Program DVR/NVRs, integrate with network infrastructure (routers, switches), and configure remote access.
  • Conduct regular maintenance, address reported faults, and provide client training on usage.
  • Document site visits, installation procedures, and maintenance checks.

Qualifications

  • Diploma or degree in Electronics, Computer Science, or IT.
  • Minimum 2 years' experience with advanced desktop/laptop hardware servicing and CCTV installation.
  • Hands-on chip-level repair experience: Motherboards, ICs, RAM, BIOS, reballing, and related diagnostic tools.
  • Proficient with major CCTV brands (Hikvision, Dahua), cabling standards, and safety protocols.
  • Certifications in hardware repair or CCTV technology preferred.

Skills

  • Advanced hardware diagnostics (chip-level)
  • OS imaging, BIOS/UEFI, driver management
  • CCTV installation, configuration, and troubleshooting
  • Knowledge of networking fundamentals (TCP/IP, switches/routers)
  • Technical documentation and client communication

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person

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