Customer Care Executive
6 days ago
Handle inbound and outbound customer calls and emails related to insurance policies, claims, renewals, and premium payments.
- • Resolve customer queries promptly and accurately within defined timelines.
 - • Manage and resolve customer escalations with professionalism and empathy.
 - • Coordinate with internal departments (claims, underwriting, operations, etc.) to ensure timely resolution of customer issues.
 - • Maintain detailed records of customer interactions and resolutions in the CRM system.
 - • Identify recurring issues and share feedback with the team for process improvement.
 - • Meet performance metrics related to customer satisfaction, response time, and resolution rate.
 
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						Customer Care Executive
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						senior customer care executive
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