It Operations Manager

3 days ago

Gurgaon, Haryana, India Campton Edservices Full time ₹ 15,00,000 - ₹ 25,00,000 per year

IT Operations Manager - Night Shift 5:30 PM to 2:30 AM

Location: Gurugram , India

Availability: Immediate joiners

Experience Range: years

Employment Type: Full-time

Key Requirements

  • Technical Hands-on Expertise The candidate must be actively technical (not just managing delivery).

  • Mandatory Skill: Office 365 (Microsoft Systems / Office Administration)

  • Minimum 2 years, maximum 5 years of recent hands-on experience.

  • Should be able to handle end-user issues, perform troubleshooting, and manage L3-level O365 administration.

  • ITIL Background Strong foundation in ITIL processes; PMP training preferred.

  • Service Management Tools: Experience in ServiceNow, Clarify, ConnectWise, or similar platforms will be an added advantage.

  • Networking & Security Knowledge:

  • Understanding of networking, firewalls, Servers and overall infrastructure setup as a L2 engineer.

  • Vendor & Tool Implementation:

  • Should have experience managing vendors, evaluating new tools, and implementing process improvements.

  • Communication & Stakeholder Management:

  • Excellent communication skills required; must be able to manage internal and global stakeholders effectively.

Role Overview

This role will be part of the Center of Excellence (CoE) initiative, responsible for strengthening IT Operations and driving process improvements. The individual will oversee service delivery, tool implementation, and IT infrastructure optimization while ensuring smooth coordination across teams and vendors.

Ideal Candidate Snapshot

  • years of total experience in IT Infrastructure and Operations
  • 2- 5 years hands-on in Office 365 Administration (L3 level)
  • Strong ITIL process orientation
  • Familiar with ServiceNow/Clarify/ConnectWise
  • Exposure to networking, servers and firewall management
  • Excellent communication and stakeholder management skills
  • Based in Gurgaon, immediate availability preferred

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