Hub Operations Manager

12 hours ago

Varanasi, Uttar Pradesh, India VARITE Inc. Full time ₹ 10,00,000 - ₹ 12,00,000 per year

Experience: 7 – 9 years

About the role:

A "Hub Operations Manager" at TCS iON is responsible for overseeing the day-to-day operations of a designated exam center or hub, ensuring smooth execution of online assessments, managing staff, maintaining infrastructure, and adhering to quality standards, all while delivering a seamless candidate experience across the entire testing process; essentially acting as the on-site leader for all operational aspects of the exam center within TCS iON's network.

Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.

Key responsibilities may include:

· Exam Day Management:

o Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.

o Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.

o Troubleshooting technical issues during exams and coordinating with IT support if needed.

· Center Operations Oversight:

o Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.

o Monitoring exam center compliance with security protocols and regulations.

o Managing vendor relationships related to exam center operations (catering, security, etc.)

· Staff Management:

o Training, and supervising exam center staff to ensure high-quality service delivery.

o Performance evaluation and development of the exam center team

· Reporting and Analysis:

o Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.

o Identifying areas for improvement and implementing necessary adjustments to optimize operations

· Client/TC management Coordination:

o Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.

o Addressing client concerns and providing timely updates on exam center operations

o Approaching new clients for capacity addition

Required Skills:

· Strong organizational and planning skills to manage multiple tasks simultaneously

· Excellent communication and interpersonal skills to interact with candidates, staff, and clients

· Problem-solving abilities to address unexpected issues during exams

· Technical proficiency to operate exam delivery systems and basic troubleshooting

· Leadership qualities to motivate and manage a team

If anyone interested Kindly reach out to my email ID:

Job Types: Full-time, Permanent

Pay: ₹1,000, ₹1,200,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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