Operations Manager For Night Shift

2 weeks ago

Varanasi, Uttar Pradesh, India Care Hospital Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Summary:

The Night Shift Operations Manager will be responsible for overseeing and managing all hospital operations during night hours. This includes supervising staff performance, ensuring smooth patient services, maintaining safety and security, handling emergencies, and ensuring compliance with hospital policies and procedures.

Key Responsibilities:

  1. Operational Supervision

  2. Ensure smooth functioning of all hospital departments during the night shift (ICU, IPD, Emergency, Lab, Radiology, Security, Housekeeping, etc.).

  3. Monitor patient admissions, discharges, and transfers.

  4. Coordinate with doctors, nurses, and support staff to resolve operational issues promptly.

  5. Patient Care Coordination

  6. Ensure patient satisfaction and attend to any complaints or issues raised by patients or attendants during the night.

  7. Monitor patient services and ensure timely response from all departments.

  8. Staff Management

  9. Supervise attendance, punctuality, and discipline of night shift staff.

  10. Reassign staff if required to ensure adequate coverage in all critical areas.

  11. Report absenteeism or misconduct to HR and the Administrator.

  12. Emergency Handling

  13. Take charge in case of any medical or non-medical emergencies.

  14. Ensure immediate coordination with concerned consultants and emergency teams.

  15. Safety and Security

  16. Ensure proper functioning of security personnel and CCTV monitoring.

  17. Handle incidents like patient aggression, theft, or safety breaches as per protocol.

  18. Reporting and Documentation

  19. Maintain a detailed night shift report mentioning key activities, incidents, and patient updates.

  20. Submit handover reports to the morning administrative team.

  21. Facility Management

  22. Ensure cleanliness, availability of utilities, and maintenance of equipment during the night.

  23. Coordinate with housekeeping, maintenance, and biomedical teams as needed.

Qualifications and Experience:

  • Bachelor s or Master s Degree in Hospital Administration, Healthcare Management, or a related field.
  • Minimum 5 years of experience in hospital operations, preferably with night shift or supervisory experience.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to handle pressure and make quick decisions in emergencies.

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