Customer Relationship Manager

6 days ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Functional /Business Responsibilities:

  • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
  • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
  • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
  • Ability to understand and handle irate customers
  • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
  • Ability to achieve stretched targets and able to manage the organization standards
  • Maintain Superior quality service by following organization standards

Requirement:- Graduation is mandatory

Salary :- Up to 3.5 LPA (based on interview performance and experience)

Regard's,

Namrata Shinde

HR Team

ICICI Lombard

Contact no

Reference :- Namrata Shinde

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