Operations Executive

1 day ago

Remote, India iCarry Technologies Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 1,92,000 per year

Courier Support & Operations Executive

We are looking for Support & Operations Executives who will be responsible for ensuring smooth day-to-day courier operations for our clients. The ideal candidate should be proactive, detail-oriented, and skilled in managing courier-related issues — from raising tickets in our CRM to coordinating with courier partners and ensuring timely resolution as per our SLA.

Key Responsibilities

  • Raise, track, and manage courier-related tickets for our clients (like delays, lost shipments, RTO discrepancies, weight disputes, etc.) in our CRM system.
  • Prioritize and coordinate with courier partners (Delhivery, Xpressbees, etc.) to ensure timely resolution of issues.
  • Communicate with clients regarding the status and resolution of their courier-related concerns.
  • Monitor SLAs and escalate unresolved or high-priority issues.
  • Maintain detailed logs of all tickets and their progress for reporting and analysis.
  • Support the operations team in improving courier performance metrics and client satisfaction.
  • Collaborate with internal teams (Support, Account Management, etc.) to streamline the complaint and escalation process.
  • Atleast 6 months to 1 year of experience in logistics operations, courier management, or eCommerce support.
  • Familiarity with courier partners and shipping processes (pickup, tracking, RTO, claims, etc.).
  • Experience in using CRMs, ticketing systems, or Excel/Google Sheets for tracking issues.
  • Strong communication and coordination skills (both written and verbal).
  • Ability to multitask and work under pressure to meet SLAs.
  • Problem-solving mindset with attention to detail and accountability.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Work from home

Application Question(s):

  • How many years of client support or operations experience do you have?
  • Do you have a good laptop, mobile and internet to work remotely?
  • Are you willing to work in the salary range of 14000 to 16000 per month?
  • Have you worked in a logistics or ecommerce company before?
  • Where are you located?

Language:

  • Hindi (Required)
  • English (Required)

Work Location: Remote

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