Front Office Executive

5 days ago

Tangra, West Bengal, India iLead Full time ₹ 12,000 - ₹ 16,000 per year

Job Title: Front Office Executive – iFeel Fitness (In-house Gym)

Location: iLEAD College, Tangra, Kolkata

Experience Required: 2–5 years (Preferred: Female candidates with prior gym front-office experience)

About iFeel Fitness

iFeel Fitness is the in-house fitness center of iLEAD College, offering a modern and motivating environment for students, staff, and members. We are seeking a confident, customer-focused Front Office Executive to manage member interactions and ensure a seamless gym experience.

Key Responsibilities1. Member Acquisition & Walk-in Handling

  • Greet and assist walk-in visitors with warmth and professionalism
  • Share details of gym facilities, membership options, and current offers
  • Convert enquiries into memberships through effective communication

2. Member Engagement & Upselling

  • Follow up with existing members for renewals and retention
  • Pitch higher membership plans and exclusive add-on services
  • Maintain strong member relationships to enhance satisfaction

3. Grievance Handling & Escalation

  • Record member complaints and grievances accurately
  • Maintain proper documentation and tracking
  • Escalate issues to the supervisor for quick resolution

4. Front Office Operations

  • Handle daily front desk tasks, attendance, member check-ins & renewals
  • Maintain registration forms, payment records, and CRM entries
  • Coordinate with trainers and support staff for smooth operations
  • Ensure the front desk remains clean, organized, and welcoming

Required Skills & Qualifications

  • 2–5 years of experience in gym front-office or customer service roles
  • Strong communication and customer-handling skills
  • Ability to multitask and work in a dynamic environment
  • Knowledge of gym membership plans and basic fitness terminology
  • Pleasant personality with professional etiquette
  • Female candidates preferred

What We Offer

  • Opportunity to work within a vibrant campus atmosphere
  • Supportive work culture and growth opportunities
  • Exposure to fitness industry operations
FrontOfficeJobs #GymJobs #FitnessCareer #KolkataJobs #GymFrontDesk #CustomerServiceJobs #iLEAD #iFeelFitness #FrontOfficeExecutive#GymReceptionist

Job Type: Full-time

Pay: ₹12, ₹16,000.00 per month

Work Location: In person

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