Receptionist Front Desk

About iLEAD

iLEAD – The Institute of Leadership, Entrepreneurship and Development – is a premier educational institution in Kolkata known for its industry-aligned courses, innovative pedagogy, and strong emphasis on skill-based learning. iLEAD has been consistently ranked among the top media, management, and design institutes in Eastern India.

Role Overview

We are looking for a smart, efficient, and professional Front Office Executive who will be the first point of contact for all visitors, students, and stakeholders at iLEAD. The role involves managing the reception area, handling walk-ins and phone calls, ensuring smooth coordination between the front desk and the Principal's Office, and maintaining a welcoming and efficient environment at the entrance.

Key Responsibilities

• Front Office & Visitor Management
• Serve as the first point of contact for all visitors, students, and parents.
• Maintain visitor logs, ID checks, and issue entry passes.
• Manage student and staff entry/exit coordination efficiently during peak hours.
• Ensure the reception area is clean, organized, and professional at all times.
• Communication & Coordination
• Handle incoming calls, emails, and inquiries courteously and direct them to the concerned departments.
• Maintain effective communication with the Principal's Office, ensuring smooth coordination of appointments, meetings, and visitor interactions.
• Liaise with administrative departments, faculty, and staff for information dissemination.
• Administrative Support
• Maintain attendance registers, records, and communication logs.
• Support daily administrative functions such as courier dispatches, document handling, and event coordination.
• Assist in scheduling meetings and maintaining calendar updates as per instructions from the Principal's Office.
• Entrance Management
• Oversee and regulate student and visitor movement at the main entrance.
• Coordinate with security personnel to ensure adherence to entry protocols.
• Provide real-time updates to the Principal's Office in case of any operational or visitor-related concerns.

Desired Candidate Profile

• Graduate in any discipline from a recognized institution.
• 3–8 years of relevant experience in front office, reception, or administrative roles — preferably in a college, university, or educational institution.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and telephone/email etiquette.
• Pleasant personality, professional demeanor, and the ability to work in a fast-paced academic environment.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person