Guest Relation Executive

3 days ago

Palayam Thiruvananthapuram Kerala, India The South Park Hotels Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Key Responsibilities:

  • Guest Interaction:
  • Greeting guests upon arrival and providing a warm welcome.
  • Assisting with check-in and check-out procedures.
  • Handling guest complaints and resolving issues promptly and professionally.
  • Providing information about hotel services, amenities, and local attractions.
  • Communication and Coordination:
  • Maintaining clear and effective communication with guests.
  • Coordinating with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
  • Providing detailed information about the hotel, city, and local area.
  • Record Keeping:
  • Maintaining accurate records of guest interactions, preferences, and feedback.
  • Updating guest profiles with relevant information.
  • VIP Guest Handling:
  • Overseeing VIP guest arrivals and departures.
  • Arranging special services or amenities for VIP guests.
  • General Support:
  • Providing support for front desk operations as needed.
  • Performing basic cashier activities when required.
  • Maintaining guest lockers for safe custody.
  • Assisting with special events and promotions.

Skills and Qualifications:

  • Excellent communication and interpersonal skills: GREs need to be able to communicate effectively with guests from diverse backgrounds and handle sensitive situations with professionalism.
  • Experience in IDS software is preferred
  • Strong customer service skills: A genuine desire to help and create a positive experience for guests is essential.
  • Problem-solving and conflict-resolution skills: GREs need to be able to identify and resolve guest issues quickly and efficiently.
  • Organizational and multitasking skills: The ability to manage multiple tasks and priorities in a fast-paced environment is crucial.
  • Knowledge of the local area:Being familiar with local attractions, restaurants, and transportation options is helpful.
  • Language skills:Proficiency in multiple languages is often an advantage, especially in international settings.
  • Bachelor's degree in hospitality management or a related field is often preferred.
  • Previous experience in customer service or hospitality is beneficial.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Food provided
  • Paid time off

Work Location: In person

Speak with the employer

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