Guest Relation Executive

4 days ago

Calicut Kerala, India Edhini Health Care LLP Full time

The Guest Relations Executive is responsible for ensuring an exceptional guest experience by providing personalized service and addressing any concerns or requests. This role is pivotal in creating a welcoming and positive environment for guests, managing their needs throughout their stay, and ensuring high standards of service are maintained at all times.

**Key Responsibilities**:

- Greet and welcome guests upon arrival, ensuring a warm, friendly, and professional atmosphere.
- Respond to guest inquiries and concerns promptly and effectively, ensuring satisfaction.
- Maintain communication with all departments to ensure guest needs are met and expectations are exceeded.
- Address and resolve guest complaints or issues in a courteous and professional manner.
- Ensure guest preferences and special requests are noted and communicated to the relevant departments.
- Coordinate with the housekeeping, food & beverage, and other teams to ensure smooth guest experiences.
- Assist in organizing special events, room arrangements, or VIP services as needed.
- Conduct guest satisfaction surveys and gather feedback to continuously improve services.
- Maintain accurate records of guest interactions, issues, and resolutions.
- Ensure high standards of cleanliness and presentation in all guest areas.
- Assist with check-in/check-out procedures when necessary.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with a calm and professional demeanor.
- Previous experience in a guest relations, customer service, or hospitality role is a plus.
- Knowledge of reservation and front office systems (e.g., Opera, PMS).
- Ability to speak multiple languages is a plus.

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Guest Relation Executive

    1 week ago

    Calicut, Kerala, India Kovilakam Residency (P)Ltd Full time

    A "Guest Relation Executive" in a hotel is primarily responsible for providing a welcoming and personalized experience to guests upon arrival, addressing their needs and inquiries throughout their stay, handling complaints effectively, and ensuring overall guest satisfaction by promoting the hotel's amenities and local attractions, all while maintaining a...

  • Guest Relation Executive

    1 week ago

    Calicut, India HSJB Business Solutions LLP Full time

    Guest Relation Executive *Guest relations Executive are responsible for maintaining open lines of communication between staff, guests and management. *Greet and welcome customers **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Fixed shift Ability to commute/relocate: - Kozhikode,...

  • Guest Relation Executive

    2 days ago

    Calicut, India Rhythm Event Galleria Full time

    Guest relation executive for Rhythm Event galleria Kozhikide **Salary**: ₹9,384.60 - ₹18,000.00 per month **Benefits**: - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Calicut, Kerala: Reliably commute or planning to relocate before starting work (required) **Speak...

  • Guest Relation Executive

    1 week ago

    Calicut, India Caliber Hospitality Solutions Full time

    Urgently Required Guest Relation Executive Food and accommodation Provided **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Rotational shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Kozhikode, Kerala (required) Ability to Relocate: - Kozhikode, Kerala:...

  • Guest Relation Executive

    2 weeks ago

    Calicut, India MATRIA HOSPITAL Full time

    Review arrival lists to welcome guests - Attend to guests and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g....

  • Guest Relation Executive Trainee

    4 days ago

    Calicut, Kerala, India Kovilakam Residency (P)Ltd Full time

    Welcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area...

  • Guest Relations Executive

    1 week ago

    Kochi, Kerala, India Zeak us solution Full time

    **Guest Relations Executive** **Location**: Ernakulam, Kerala **Salary**: Negotiable (Based on Experience) **Experience**: Fresher or Experienced **Gender**:Female** **Age**: 20 - 28 years **Qualification**: Graduation **Employment Type**: Full-Time Job Summary: Key Responsibilities: - **Guest Interaction**: Greet and assist guests in a professional and...

  • Guest Relation Executive

    2 weeks ago

    Kaduturutti, Kerala, India Mango Meadows Full time ₹ 1,56,000 - ₹ 1,80,000 per year

    A Guest Relations Executive should be professional who ensures exceptional guest experiences by providing personalized service, addressing inquiries, and resolving issues, ultimately fostering guest satisfaction and loyalty. They act as a key point of contact for guests, coordinating with various departments to meet their needs and maintain a positive and...

  • Guest Relation Executive

    1 week ago

    Kovalam, Thiruvananthapuram, Kerala, India Anandalakshmi Ayurveda Retreat Chowara Full time

    The Guest Relation Executive is responsible for ensuring a warm, welcoming, and seamless guest experience throughout their stay at the Ayurvedic Retreat. The role involves coordinating with the Ayurveda department, managing guest communications, supporting retreat programs, and ensuring complete guest satisfaction in line with the retreat's wellness...

  • Guest Relation Executive

    4 days ago

    Thiruvananthapuram, Kerala, India Skylar seaview Full time

    **Key Responsibilities**: - Greet and welcome guests upon arrival, ensuring a smooth check-in process. - Handle guest inquiries, requests, and complaints in a timely and professional manner. - Provide information about the resort, nearby attractions, restaurants, and activities. - Coordinate with different departments (housekeeping, F&B, maintenance) to...