Guest Relation Executive

3 days ago


Thiruvananthapuram Kerala, India Skylar seaview Full time

**Key Responsibilities**:

- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Provide information about the resort, nearby attractions, restaurants, and activities.
- Coordinate with different departments (housekeeping, F&B, maintenance) to address guest needs.
- Ensure guest feedback is gathered and analyzed to improve services.
- Maintain a guest history database to personalize guest experiences for repeat visitors.
- Offer assistance with booking excursions, transportation, and other guest activities.
- Help in arranging special services like birthdays, anniversaries, or other occasions.
- Ensure guests are informed of resort amenities and services to enhance their stay.
- Follow up with guests during and after their stay to ensure satisfaction.

**Requirements**:

- Proven experience as a Guest Relationship Executive or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle pressure in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
- Proficiency in hotel management software and Microsoft Office Suite.
- A friendly and positive attitude with a commitment to ensuring guest satisfaction.

**Qualifications**:

- A degree in Hospitality Management or related field (preferred).
- Fluency in English; knowledge of additional languages is a plus.
- Prior experience in the hospitality industry will be an advantage.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Application Question(s):

- What is your expected salary?

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



  • Kovalam, Thiruvananthapuram, Kerala, India Anandalakshmi Ayurveda Retreat Chowara Full time

    The Guest Relation Executive is responsible for ensuring a warm, welcoming, and seamless guest experience throughout their stay at the Ayurvedic Retreat. The role involves coordinating with the Ayurveda department, managing guest communications, supporting retreat programs, and ensuring complete guest satisfaction in line with the retreat's wellness...


  • Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...


  • Thiruvananthapuram, Kerala, India Skylar seaview Full time

    Skylar Seaview Beach Resort is seeking a dynamic and personable Guest Relationship Executive to join our team. The ideal candidate will be responsible for ensuring a high level of guest satisfaction by maintaining excellent communication with guests and addressing their needs efficiently. This role is crucial in creating a welcoming atmosphere and enhancing...


  • Kochi, Kerala, India Zeak us solution Full time

    **Guest Relations Executive** **Location**: Ernakulam, Kerala **Salary**: Negotiable (Based on Experience) **Experience**: Fresher or Experienced **Gender**:Female** **Age**: 20 - 28 years **Qualification**: Graduation **Employment Type**: Full-Time Job Summary: Key Responsibilities: - **Guest Interaction**: Greet and assist guests in a professional and...


  • Kaduturutti, Kerala, India Mango Meadows Full time ₹ 1,56,000 - ₹ 1,80,000 per year

    A Guest Relations Executive should be professional who ensures exceptional guest experiences by providing personalized service, addressing inquiries, and resolving issues, ultimately fostering guest satisfaction and loyalty. They act as a key point of contact for guests, coordinating with various departments to meet their needs and maintain a positive and...


  • Calicut, Kerala, India Edhini Health Care LLP Full time

    The Guest Relations Executive is responsible for ensuring an exceptional guest experience by providing personalized service and addressing any concerns or requests. This role is pivotal in creating a welcoming and positive environment for guests, managing their needs throughout their stay, and ensuring high standards of service are maintained at all...


  • Calicut, Kerala, India Kovilakam Residency (P)Ltd Full time

    A "Guest Relation Executive" in a hotel is primarily responsible for providing a welcoming and personalized experience to guests upon arrival, addressing their needs and inquiries throughout their stay, handling complaints effectively, and ensuring overall guest satisfaction by promoting the hotel's amenities and local attractions, all while maintaining a...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24211375 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India, 682042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...


  • Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24078436 **Job Category** Rooms & Guest Services Operations **Location** The Artiste Kochi a Tribute Portfolio Hotel, W8V8 QV8 Project site, Prestige Forum Mall, Bund Rd, Kochi, Kerela, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • Thiruvananthapuram, Kerala, India Client of sureevents Full time

    Mandatory SkillsGuest handling & customer service excellenceFront desk operations (check-in / check-out)Handling guest complaints & service recoveryReservation coordination & room allocationBasic cashiering, billing & payment handlingCommunication skills (English & Malayalam mandatory)Note: There are no placement fees involved. Candidates are not required to...